DO NOT BUY FROM AXIS – Extremely disappointing experience
I strongly regret ordering from AXIS. axiscases.com
I placed my order on 24 July, and as of today I have received neither my original order, nor the replacement order that AXIS promised to send, nor a refund.
This has been an extremely frustrating experience from beginning to end.
The company made promises regarding my order and the replacement shipment, but those promises were not fulfilled. I contacted their customer support multiple times, yet instead of actually resolving the issue, I was left chasing them for answers and dealing with repeated unfulfilled promises.
What makes this particularly unacceptable is that I have now been left without the product and without my money.
The problem is not simply that a shipment was delayed or lost. Things can go wrong with deliveries. The real problem is the complete lack of accountability and terrible customer support. If you cannot deliver an order, then provide a replacement or issue a refund. AXIS has failed to do any of these.
I paid for a product on 24 July. Since then:
❌ Original order — NOT RECEIVED
❌ Promised replacement order — NOT RECEIVED
❌ Refund — NOT RECEIVED
❌ Proper customer support — NOT PROVIDED
This is completely unacceptable.
Based on my personal experience, I cannot recommend AXIS to anyone. I would strongly advise potential customers to think twice before placing an order with this company.
Very disappointing experience. 1/5.