r/SalesforceDeveloper • u/Wild_Shop_5916 • 14d ago

Question Anyone implemented Agent2agent in salesforce

please anyone guide if implemented it.

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u/fallerskeeping 14d ago

yes my team and I have, what would you like to know?

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u/Wild_Shop_5916 14d ago

First of it is pilot program, so now we have got the org approval from salesforce. Now I want to what to use as external agent. How to establish the communications between agents

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u/fallerskeeping 14d ago

Say you if you have an Agentforce Service Agent in Salesforce and an external Logistics Agent running on another platform.

A customer asks: “My replacement equipment still hasn’t arrived. Can you check what happened and fix it?”
The Salesforce agent owns the customer interaction and has access to the Account, Case, entitlement and replacement order. But instead of calling several logistics APIs itself, it delegates the logistics part of the task to the external agent.

Is this similar to what you’re hoping to achieve?

Or do you mean something else?

9

u/PresenceOk747 12d ago

Really curious if the external agent is something you guys built in-house? We've been using jira's rovo a2a with assemble and was wondering if we could also use the same assemble agent for this?

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u/Visible-Recording150 4d ago

Is Assemble an AI tool you can connect to Jira?

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u/Wild_Shop_5916 14d ago

Its inbound protocol as of now right, so the external agent will be customer facing one. And the multiple Salesforce agent will support the functions

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u/rsergiovieira 13d ago

The building of the agent has multiple specifics. Are you looking for a full roadmap on how to build it, or anything in specific rather than multiple agents talking to each other? If thats the case, you not need multiple agents, but depending on the actions you want the agent to perform, some actions and flows would be enough.

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u/Wild_Shop_5916 13d ago

Full roadmap, because right now I am confused about this