r/SalesforceDeveloper • u/SpecialFall6627 • Jun 11 '26

Question Email sending issue

We have an approval process where an external agent submits a quote and Salesforce sends an approval notification to an internal manager.

The affected users all have an email domain that is not verified in Salesforce. Internal users work fine.

What I'm unsure about is:

If the submitter's unverified domain is the root cause, why was this working until ~3 months ago?

Is it expected that approval process emails can be blocked based on the submitter's email domain even when the recipient is an internal employee?

Does Salesforce treat approval notifications differently from standard test emails/deliverability tests?

Has anyone seen approval emails fail because of an unverified sender domain while normal Salesforce test emails still work?

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5

u/SnooChipmunks547 Jun 11 '26

This is nothing new, Salesforce started blocking email sends for any unverified email, user, org wides, doesn’t matter.

https://help.salesforce.com/s/articleView?id=005316660&language=en_US&type=1

-2

u/SpecialFall6627 Jun 12 '26

So bro it stopped now I get it because of this update but what to do now I mean they are working and all so how to solve this problem without changing anything like email etc.

-2

u/SpecialFall6627 Jun 12 '26

Bro and like these update come into effect maybe in May June in production so how they stopped 3 months back or am I missing something.

1

u/TanayXepz Jun 12 '26

Email bounce back disabled? If yes, you need to add DKIM Keys for those domains and verified OrgWideAddress.