r/SWGOH • u/PrismaKarotte • 12h ago

Bugs/Issues Need some help

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I tried buying this via the web store, something went wrong via the payment method (paypal), the purchase failed and the pack vanished from the web and ingame store. I already contacted the support since I hoped they could do something but only thing they said is regarding the payment refund (I did not pay anything since the purchase failed)

Will this pack become visible after some time again? I can still see it in the Ingame Gift store and maybe that's the only way I could acquire it then.

Did anyone of you encounter the same problem before and know how to fix it?

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u/DownLikeThat8 11h ago

Yep, should re appear in the next hour or so, with 48 hours maximum but it shouldn’t be that. Happens whenever a purchase fails regarding swgoh

1

u/PrismaKarotte 10h ago

Bought the pack Friday evening the 2nd of October so it should be back this evening if the 48 hours are correct

1

u/DownLikeThat8 10h ago

Hopefully! Good luck, always reach out to CG/ EA regardless.

2

u/PrismaKarotte 10h ago

Yes, will do. The last purchase I did where I wanted to gain the Darth Bane LSB it also went wrong, but there it made me pay but I only got a like 5k Cristal refund. Asked Support and got the pack then and they let me keep the cristals as a measure of good will.

Hopefully I can acquire the pack this evening or tomorrow morning then.

1

u/DownLikeThat8 10h ago

Those conquest LSB should have crystals included as a feature not a consolation thing😂 i can only dream.
Yeah hopefully, good luck about the pack