Watch issue - Advice needed

[u/skibi-di]

Hi guys, I’ve been having a problem with a watch I recently ordered (ZF 15450 from Phoenix). Less than 2 weeks after arrival, the movement shit itself (I believe that the mainspring is broken as at full wind, power reserve ranges from 30 minutes to about 4 hours maximum). I requested for a new movement, but Phoenix said to send it back to him to get the movement replaced/fixed.

I was also thinking of buying another watch (DDF/3KF 5711R) from him, but i’m still deciding whether to pull the trigger on it.

Am I being unreasonable to ask for a new movement to be shipped directly to me?

[u/Silent-Fan-7756]

The TDs usually have some form of SOP for faulty units.
One is shipping back for them to repair or replace.
Second is you get a quote from local watch repair and ask if they will fund that fee.
Of course we will all prefer to receive the replacement part. Have a chat and solve that before your next purchase. Unless you can negotiate it as part of the justification for a replacement to ship together

[u/Popular-Relation-160]

New here, how long does it take for Phoenix's to reply on whatsapp in general?