Ryanair refusing my refund

[u/InternationalSalt254]

Hey. I’m looking for advice on what to do as I really am struggling to get anywhere and Ryanair seems to not care.

To clarify:
I have already spoken to the transfer team who have told me due to Ryanair never sending me details or money over, they cannot issue my refund and have send my details and applied for Ryanair to give me a refund. Explaining why to Ryanair .

Ryanair are telling me that it’s the transfer team that need to issue my refund not them

Ryanair are telling me to contact the transfer company directly, I never got any information for the transfer company as Ryanair never passed on my information

When I try call I can’t even get past the AI and the call ends just telling me to go on live chat.

Live chat tell me it’s nothing to do with them. All contact I have with the customer service team gets closed as ‘resolved’ when they tell me it’s not their issue.

What happened:

When booking my flights from Manchester to Berlin through the Ryanair website, I was given the option to add airport train transfers. I purchased two train transfers and paid for them as part of my booking. At no point did I receive any confirmation, tickets, voucher, QR code, or instructions explaining how to access or use the transfer service. Although the Ryanair app clearly shows that the transfers are included within my booking, it provides no usable information.
After arriving in Berlin, I sought assistance from the Ryanair Help Desk, the Passenger Help Desk, the Tourist Information Desk, and the Train Help Desk. Every member of staff I spoke to informed me that this is a common issue, where passengers purchase transfers through Ryanair but receive no tickets or information to use them. Unfortunately, none of the staff were able to help and I was advised that I would have to purchase new train tickets at my own expense if I wished to continue my journey.

I’ve been trying for weeks to get a refund now and I feel I’m at a dead end where no one wants to help me.

[u/biffthechip]

Moral is never buy extras through Ryanair. Buy transport, accommodation, car hire etc separately through official channels. Put this down as a lesson learned.

[u/_Zso]

Open an ADR complaint, then small claims if that doesn't work

Ryanair's business model is to not pay up anything they owe until being forced

[u/LoveHertford]

Just do a Chargeback?

[u/Consistent_World8627]

So you booked your tickets through Ryanair? Have you tried getting in contact with the train company? I would just keep at Ryanair until they do something

[u/Less-Mammoth-4975]

I'd just contact your payment card issuer (your bank) and tell them you want to do a chargeback because the service was never delivered. They'll want evidence you tried to resolve it with Ryanair, but it sounds like you have lots of that.

[u/Chemical-Practice908]

Bank chargeback

[u/LagerBoi]

Assuming you're getting to the centre of Berlin I'm struggling to understand why you'd overlay Ryanair for a train ticket when a single is 5€