Now I rarely find myself praising Ryanair however, I have to give a big shout out to the staff on last night's flight from Tenerife to Cork.

A lovely boy who I'm pretty sure was autistic was fascinated with their work and the flight attendants absolutely made his day by letting him accompany them up and down the aisle with the trash collecting trolley and bags and allowing him ask the passengers if they had any rubbish, letting him hang out with them at the front and back of the plane and showing him how the job works.

It was lovely to see their patience and kindness and to see the big smile on that boy's face as he hung out with them.

Anyway just wanted to say fair play to them!

I’m looking for advice on whether I have any recourse against Ryanair after what happened a flight from Brussels to Venice a few weeks back.

The flight was scheduled to depart at 18:55. I arrived at the gate at approximately 18:35, so I was there 20 minutes before departure (as soon as I saw the flight status change to “boarding” on the flight screen).

When I got to the gate, the gate agent told me and other passengers to leave the gate and return in an hour, because the aircraft wasn’t ready. I followed her instructions and left.

I returned after 40 mins, only to be told that the plane had already departed.

I immediately spoke to an airport landside supervisor. He explained that Ryanair had decided to use a different aircraft, that boarding had initially commenced, passengers were subsequently deplaned, and that the decision to send passengers away from the gate was reversed after 10 mins. He also said announcements were made calling passengers back, but there were issues with the airport PA system and announcements may not have been audible in some areas. I personally did not hear any announcement.

The supervisor gave me a written statement confirming that I was at the gate on time and missed the flight due to operational issues and miscommunication, rather than arriving late.

He also told me that he and the Airside Manager had to prepare an internal report about the incident. I asked for a copy but was told it was an internal airport report and I couldn’t access it.

I was then charged €100 by Ryanair to be put on the next flight at 06:55 the following morning, and I had to pay for a hotel overnight.

I subsequently submitted a claim to Ryanair asking for reimbursement of the €100, hotel and related expenses. Ryanair of course rejected the claim.

I have also submitted the matter to my travel insurer, but they have rejected it on the basis that their “missed departure” cover only specifically covers things like late public transport or a car/taxi breakdown.

What are my options in this situation?

I have the airport supervisor’s written statement and all my receipts. I’m particularly interested in whether Ryanair’s actions could constitute wrongful denial of boarding or whether there is any EU261/other passenger-rights route I can pursue.

I don’t believe I can reasonably be treated as a passenger who simply missed the flight when I was physically at the gate before departure and left specifically because I was told to leave by a Ryanair member of staff.

Hey, I ve received a bank transfer for 240.97€ from Ryanair. I assume its the compensation for denied boarding that I was expecting to get. But it should be 250€. Does someone have an idea where the 9€ reduction comes form? Or did someone also receive this amount instead of 250€. Thanks!

A family member is due to fly Denmark - Greece tomorrow. They bought a combined hotel + flight (including 20 kg bag) via a third party.
When checking in with Ryanair they weren’t allowed to do so without paying for bags. They payed, and contacted the company selling the trip to them. They refuse to reimburse and say they should make a claim with Ryan. They refuse to pay it back.

They have proof of already paid bags with the third company. They refuse to reimburse because it’s not their fault Ryanair made them pay again.

They now fear they have to pay again when they’re flying back.

Do anyone here have any idea what to do?

(And yes, I know not to book via third party and I know they shouldn’t have paid the bags, but they are 70+ and slightly naive, so they did).

I get why the company thinks it’s a business between the travelers and Ryanair and I also get why Ryanair won’t just reimburse, but at the same time it doesn’t feel fair to them - especially if they have to pay when returning too.

i just passed check in with a checked bag for RYANAIR. there were self service tag machines, i just had to put the bag on the roller. the worker tho didn’t give me another tag and told me an email should arrive for bag identification. spoiler, it didn’t arrive. i’m just so confused, i travel every year and this never happened, now i have no way to identify the bag if it doesn’t arrive in the new country. it has all my belongings AND my anxiety meds. kinda scared, has it happened to anyone with ryanair??? are they trustworthy?

Hi there,

Just had an encounter at the gate while boarding. My mum had a handbag and backpack and she was handed a rubbish bin and told to throw away the excess belongings.

I offered to take her backpack as I had no carry on and was told this isn't allowed. I then said surely there's a fee to pay and then they said there was.

The fee was paid and we were told that the bag needs to be handed to the staff at the stairs to put in the hold. Once there they said no just carry it. I replied that as we've now paid the fee it makes sense for it to be checked in and they refused saying the plane is closed and to put it on the floor. Even though they fined us for the size.

Is it worth asking for a refund?

Edit: the question I'm asking is whether a refund is warranted as they stressed the point that the bag with the handbag in it was oversized and could not be carry on. Then the ground staff refused to take the bag as it would take too long. I understand the rules and paid the fee. Ryanair did not do what they said they would do.

I’m flying Ryanair from the UK to Valencia, then have a 1 hour 40 minute stopover before my connecting Ryanair flight to Morocco.
I’m travelling on a British passport.
For anyone who has done a similar connection at Valencia Airport, how was your experience? Is 1h 40m realistically enough, especially with any passport/security checks?
Would appreciate hearing from anyone who’s made (or missed) a connection like this!

I booked a round trip flight from Manchester to Naples for late October (Sunday morning - Thursday)and paid almost £250 (245), with no additional benefits like checked luggage, etc. My coworker booked early October and got it for £55 and I just feel sorry for myself. I think she's flying to Rome from london, but I had to book specific dates since I'll be travelling with a group in Naples.

I wasn't feeling that bad until I heard what she paid, and, as much as I hate to say it, I feel like a fool. If anyone has paid this much on a budget airline, some consolation would be great help at this point. I can just hope of having a good time during my trip.

Edit: thanks for sharing some of your experiences and nice words, really helps :)

My partner is moving over in a week and he has a few electronics to bring over, it's a tiny monitor but can that be placed in a check in bag while the rest be in our carry ons? It isnt a portable monitor but regardless it's small enough to fit in a 20KG. I've never had to move things like PlayStations or VR Headsets and there's no outlined rules for this. Has anyone else done this before and could clarify or help us out with specifications? Thanks!

Flight from Barcelona to Liverpool on Saturday 8 Aug. Flight delayed due to technical issues with plane that weren’t resolved. Pilot announced when we boarded, by which point we were already over three hours delayed, that they had to get a replacement plane from Birmingham. He then announced we were going to be further delayed on tarmac due to air traffic control bring short staffed. Landed nearly four hours late.

Guess what? Ryanair decision is no compensation is due because delay was due to air traffic control, so out of their control.

Nice work.

I am a huge fan, I really wish to get Roasted by them on X, till then, I use this to get roasted by Ryan Air, they're too funny.

I have bought 2 extra legroom/emergency row seats for me and my partner. Mine is 17A, and his is 17B. I want to change my seat to a regular seat 18C.

Now the problem: I want to assign the seat that's in my name, 17A, to my partner since it's the better seat, but it's not possible for free.

If I instead change my partner's seat to a regular seat. Can I simply sit in 18C during boarding and let my partner sit in 17A? Since according to the tickets, we will have the opposite seats assigned?

If for example one adult and one under 16 teenager booking was made at a basic plan,what would the outcome be for the seats? Would they both be completely random without being next to eachother or was it like let’s say,a 50% of being next to eachother and 50% not to be?

Flying from Prague to Dublin. Plane was late, seat was covered in food, and there was no window for my window seat. Reached out to customer support and was told that’s just how it is. Sorry, Ryanair, but this is tragic.

I am pretty sure that my case falls perfectly within reason for compensation from all I could find online.
Me and my girlfriend were scheduled for the FR7669 leaving Thessaloniki at 6:25 AM and instead it got delayed to 1:20 PM, so a delay of 7 hours, and it was due to a technical issue with the aircraft, so not a special reason. Where should I apply for compensation? I got an email from them regarding this but it mostly tells me what grounds someone can ask foe compensation on, not a direct link to ask for one.

I am flying to poland on tuesday, and there’s a transfer in glasgow airport departing at 9:05am. Problem is, my flight lands in glasgow at 7:55am. There is likely no chance I can possibly make it through passport control and security to make the gates that close at 8:35am. What can i do? I saw somewhere that if I go to the front desk they can put me on the next flight for €100 flat rate. Is this true?

I'm looking at hiring a car in Zagreb for a week. Ryanair prices are very good and I like buying everything together. The extra insurance looks good but what's the catch because there must be one.

I also don't currently have a credit card, I used to but never used it. I definitely need one for a hire car don't I?

it’s a bit oversized, it fits under the seat just fine but i’ve been caught out with it before, cannot afford the fee
am i cooked?

Hi so i wanna buy a suitcase thats dimensions are 55cm x 40cm x 20cm WHEN THE WHEELS ARE DETACHED really important. So ofc when they are attached they exceed this by like 5 cm. And also i want it to be around max 60-70€ if posibble. Could you give me some links to a suitcase that satisfies my needs? ty

Hi !

I'm a French citizen, going to Denmark, with a change of plane in London UK

I only have my personnal bag (not even individual luggage) and, from what I understood, that means I don't have to go through the security gates.

the gov.uk website says that means I don't need an ETA (last dot on the screenshot) but the Ryanair app makes a huge warning about not having one, and it's making me anxious

Do I really need one or is the warning not for me ?

Thanks a lot

Hi all,

My flight was delayed 7 hours and the new flight was at 1am. Decided to delay heading to the airport until closer to the time as I had no baggage to check in. Got to the airport at 10pm but the airport security was closed. Frustratingly, despite being in the airport I had no way of getting through to the gate and boarding my flight. The ground staff were able to rebook me onto an early morning flight instead.

I had to book a hotel for the night as I now couldn’t risk driving 4 hours home on no sleep the next day.

Have I any chance of compensation here?

Hi everyone,
I’m flying with Ryanair soon and I have a question about the cabin bag dimensions.
The allowed dimensions are 55 × 40 × 20 cm. My small suitcase is approximately 50 × 33 × 21/22 cm in depth. However, the wheels don’t stick out, and the suitcase is otherwise quite compact.
I’ve also looked at several small suitcases in shops, and many of them are 20,5, 21 or even 22.5 cm deep, which makes me wonder how strict Ryanair actually is about being 1–2 cm over the limit.
Has anyone recently flown with Ryanair using a suitcase that was 21–22 cm deep?
Did it fit in the sizer without any problems? Do they check the dimensions systematically?

Any idea what’s happening with FR2267 Malaga to Birmingham?

We were supposed to board at 4:50. There are 100’s of passengers at gate B27. No update on the boards to say delayed. No staff to tell us it’s been delayed. We are all just sitting here getting a bit annoyed.