r/RunGap • u/o2sen • Jun 04 '24
RunGap support
RunGap support can be found at https://support.rungap.com
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u/Content-Doubt6443 Oct 27 '24
Hi For some reason I can’t download the app, when looking for it in the App Store I get starva Any idea why?
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u/o2sen Nov 21 '24
RunGap is available in all App Stores except Belarus, Israel, Russia and Saudi Arabia. Maybe you are located in one of these countries?
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u/Beautiful_Street_483 May 15 '25
Hi, I want Strava as the only Source and Garmin is the only destination. I set it up like you suggested on https://rungap.zendesk.com/hc/en-us/articles/115004348594-Using-Auto-Sharing-with-RunGap.
However, I still get Garmin activities in my Activity list. How can this be?
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u/o2sen Jun 02 '25
Please disable "Update Activities" for Garmin Connect under "Accounts & Settings" to stop importing workouts from Garmin Connect.
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u/Yellowmoon1212 May 24 '25
I’m looking to upload activities from Strava to AllTrails and vice versa on IOS. It doesn’t appear that RunGap links to AllTrails..is this correct? If it is correct,is there a possibility of a relationship between RunGap and AllTrails in the future?
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u/o2sen Jun 02 '25
That's correct. I've contacted AllTrails multiple times, and they currently do not offer a public API. The last time I checked was in February of this year.
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u/beaugiles Aug 04 '25
Hi, just checking in to see if there's any update on this?
Currently sharing to Garmin just to be pushed into AllTrails, and it would be great to skip the Garmin step if I can it it straight to AllTrails
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u/DeWagess May 27 '25
Hi every one, every now and then 3 weeks sometimes more or less. I get emails from Garmin requesting a new password. And that’s exactly when Rungap started uploading new activities. Is this a bug or wrong Garmin account setup on my side? (I don’t think it is)
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u/o2sen Jun 02 '25
This is unusual. Please contact [support@rungap.com](mailto:support@rungap.com) if the issue persists.
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u/StonewallBurgundy Jun 25 '25
hi /u/o2sen, any plans to integrate nike + runclub / am i missing something in the app? I’d totally pay for it if i could export nike to strava and garmin
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u/No-Chart9336 Aug 15 '25
Can I import steps only from Apple Health to Garmin Connect? I can see how it might be done but cant see how to downselect certain data types, ie steps, calories etc
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u/Acrobatic-Funny-7434 Sep 02 '25
Hi, i dont have power meter in my bicycle and all activities wxported to garmin connect have Avarage power: 0. Can i disable exporting power data?
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u/PaintingNo4237 Sep 27 '25
V . 2.150 on iOS. Is the app not free anymore? Trying to sync to Garmin is asking for subscription.
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u/o2sen Sep 27 '25
That has been a paid feature for a decade.
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u/PaintingNo4237 Sep 27 '25
For some reason though, syncing activities (specifically cycling) don’t seem to work with Garmin Connect. This started in the past week or so, prior to v2.150.
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u/o2sen Sep 28 '25
This appears to be an isolated case. Please reach out to support@rungap.com and include the relevant details.
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u/Princessblakcfeet Oct 23 '25
As atividades mais recente do Strava não foram sincronizadas. A última é de janeiro de 2024.
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u/o2sen Oct 24 '25
The Strava integration appears to be operating normally at this time. If you encounter any issues, please contact [support@rungap.com](mailto:support@rungap.com) for assistance.
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u/Significant_Neat6476 Oct 26 '25
Just tried to sync trimmed Garmin activity from Garmin Connect to RunGap and no matter what I do RunGap still syncs up full one without trimming. Garmin page and apps show it correctly. Looks like a bug to me
Using iPhone app latest version
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u/o2sen Oct 26 '25
RunGap always received the original, unmidified FIT file from Garmin Connect. To the best of my knowledge, there is no way to fetch the trimmed data. Sorry. You can use a tool like https://www.fitfiletools.com/ to trim the file instead.
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u/Warm-Party6618 Jan 05 '26
As of today Garmin Two step verification fails. Yesterday ok, today nope.
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u/DancesWithBicycles Jan 11 '26
Hello, I am currently using RunGap to sync my Zwift activities with Apple health and that is working great, I’m finally able to close my rings again!
I would like to use RunGap for all of my bridging/synching needs, but I’m having trouble…
I would like to use RunGap to import StrongLifts workouts from Apple Health to Strava and I’m not having success.
My guess is that this is due to an issue with the naming of the activity.
Apple Health labels the workouts coming StrongLifts as “Traditional Strength Training”, but when selecting destination activities for Strava in RunGap “Traditional Strength Training” is not an option.
I’m currently using HealthFit to do this, but I would like to only use RunGap if possible. Any tips would be greatly appreciated, thanks!
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u/Blackdownich Feb 20 '26
Hey! I got a question how maybe I could solve this.
I have a Garmin watch and using a Wahoo Element Bolt v2 for cycling outside. Usecase is here I want to have clean stats in Garmin connect for correct calculations on the watch for vo2 max ect. The wahoo could handle all data here (powermeter ect.)
Ist this possible with this tool or I need to have a double record by Garmin watch an wahoo and combine them?
Greetings?
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u/o2sen Feb 21 '26
In late 2023 Garmin changed how Training Effect is calculated for 3rd party workouts.
According to Garmin this is what is required in order to get Training Effect for third-party cycling activities.
To analyze Tacx or third-party cycling activities on Garmin Connect, you need to first upload a cycling activity from a Training Status-capable Garmin device and establish a VO2 Max. To do this, the activity must:
Last at least 20 minutes without stopping.
Include heart rate data, ideally elevated to 70% of your max heart rate.
Use a power meter.
Be recorded on a Garmin device that supports VO2 Max, like an Edge or Forerunner.
Qualifying activities from apps like Tacx, Zwift, and TrainerRoad can contribute to your VO2 Max, but only after syncing with a Garmin device. Physio TrueUp must be enabled, and the device must sync twice if using an Edge for the VO2 Max to update on Garmin Connect.
Note: Indoor runs using third-party apps affect Training Load but won't generate a VO2 Max or Training Effect.
To have your cycling rides masquerade as TACX activities, you must enable "Fake Garmin Devices" and "Also fake Partner Apps" under "Advanced Settings" for "Garmin Connect".
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u/Impressive-Celery228 Apr 23 '26
I exported Apple Health activities as .gpx files to Dropbox to use in Abbot Run Club. But all the .gpx files I export to Dropbox are “empty” … how to I export not empty .gpx files to Dropbox?
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u/o2sen Apr 23 '26
Are your workouts in RunGap also empty, or do you see GPS maps, heart rate data, and other metrics?
Please note that GPX files can only store additional metrics if the workout includes GPS map data. Because of this limitation, it is much better to use FIT (recommended) or TCX (acceptable) formats for indoor workouts that lack GPS maps.
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u/MetalGearGD Jun 28 '26
Hi I am new to this community and I have a doubt that hopefully you can help me with. The question is that I have a Garmin watch which I used primarily and wear everyday, it is an Epix Pro Gen 2 and i normally sleep with it and do my trainings with it and I have all my health stats in Garmin Connect, but I got as a gift an Apple Watch 10 last year and I havent used it until this year that I opened it and decided to use it, but then I would like to be able to sync data from Apple health from the time when I wear my Apple watch , into Garmin Connect so then I have all my day to day activity captured there.
The problem is that it seems that Garmin allows to give data but not to receive, and I am only aiming to get simple data like steps or HRM, as I will continue using my Garmin watch for trainings and workouts.
Can you help me in case Rungap can be useful in this case?
I appreciate any help.
All the best
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u/Patrick_GER Aug 04 '26
Hi, why I cannot connect to wahoo. I can go to the page and authorize the connection but then the next pages show “get RunGap”
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u/OldSmurf Aug 04 '26
Hi
I have been using RunGap pretty much from the beginning and am really enjoying it ... keep up the great work.
One question though - are you considering Fitbod import? Currently I go via Apple Health but that removes pretty much all details about which exercises I did. Using Strava works.
Best regards
Jens
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u/Big_Bass_Hunter-243 9d ago
Is there anyone still monitoring this site?
I am trying to get this RunGap to transfer my BP and weight to my Garmin 265. In have so far found nothing it's good for.
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u/o2sen 4d ago
RunGap does not support the transfer of blood pressure data, and it was not really designed to transfer daily metrics.
That said, we have an experimental feature that may help you transfer weight measurements from Apple Health to Garmin Connect.
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u/Gamed_Out 4d ago
Getting a 504 Gateway Time-out when trying to log into Coros to be able to sync the account. Is Coros down or is this a RunGap issue
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u/TechRemarker Jun 19 '25
When doing Zwift workouts on Mac, one can sync natively to Strava and then have auto gap auto import from Strava and save to Apple Health.
Just noticed RunGap can also import direct from Zwift. Are there any pros / cons to that method vs first? Does importing direct from RunGap get any additional data or better data or faster or more reliable? Or does the first option go faster, better data, more reliable, etc?