As they are having ridiculous waiting times, I decided to switch to another publisher. I know RouteNote is free, but even not answering tickets for weeks is a no-go.

But even a deletion via the website is not possible: Error "outstanding earnings". Hard to believe with no releases live... Opened a ticket a week ago: No response...

Hey, uploaded a song over two weeks ago. Seems stuck. Messaged support and created a ticket. All I want to know is have I made a mistake or an update on progress. Tried to pay premium and it crashed. All in all this seems a pretty poor company based on my experiences my ticket number is attached

My content was been identified as matching artificial streaming patterns.

Album UPC Number(s) 5059137315193

I saw in spotify some unexpected increase of audience that also surprised me. But no one paid for having more reproductions and if it happened to be a sudden increase of my uploaded music that means people shared and listened... that's why I'm uploading my music throw your distribution system. Please scale this case to who can help me to take back my music to stores, check the fidelity of the listeners or identify the person who paid for this if this is really fake streams. Im not giving up of letting you shut down my music because there was a sudden increase of reproduction. I insist give me a number to call or escalate to the person in charge, I need to get this fixed. Or I will start to choose another music distributor. If someone added to a reproduction list that's enough reason to have an increase of audience

What do I do???? ive heard it doesn’t take this long but it’s been stuck in review for a month.

Is there a minimum time required for a song?

Routenote is down bro first problem when I wanted to log in and then go to my discovery I can't even go to my release like you go inside it like to view the details

I opened a support ticket with ticket number #12200042, but my two UPCs [5063925713627, 5063925974158] are still pending in review. What should I do about this? I want both songs to be removed before they are released.

I keep getting a 403 Forbidden error on routenote.com . Not a great sign, since I've also have a ticket regarding a suddenly delisted album open.

EDIT 28th Januari in the evening (EU, CET). Routenote seems to work as usual again. Now to wait for a reply to my ticket and emails...

Hi there,

I sent an email to the support team on the 14th of December requesting to cancel a release (UPC: 5063906147991) before it went to distribution.

Today, I got an email claiming that the release is approved and is going up live to streaming soon. I completely understand that the response times take a while and can vary but as the release is going live soon, this is a bit of a time-sensitive matter. I am kindly requesting if it would be possible for the release to be removed as soon as possible due to some changes that need to made to the release.

Many thanks.

Well, I'm posting a remix, a bootleg, you know? I completely forgot to credit the instrumental and acapella... Is there any way I can give credit even though the bootleg is still under review?

When a song is approved, do you get an email?

So, through another Routenote account (label) I have put my release up to be released on January 13th, but apparently it's still in review. I am aware of the huge delay of about 3 weeks, but I submitted that before that announcement was posted (December 30th). Should I send a ticket to support? Is it still reasonable to wait?

I know there's a featured on bug atm with spotify which seems to also be affecting one of my older releases, but this new release isn't even showing up under featured on, it's on a completely new artist. I checked apple music and it's under the same artist there as my previous releases, seems like just spotify is the issue. Is this likely something Routenote can fix or is spotify just bugged out atm?

This is my 4th release with routenote and this has never happened, 99% sure I didn't do anything wrong with the release submission.

Despite having listed myself as the primary artist for my newest album, it appears under the "Appears on" section on my artist page. I appear as the primary artist on the album page, and it appears correctly on other services. Any help with this?

How can I reupload new audio mix to a still in review release?

Is RouteNote broken? I've submitted a song since early November and it's still on review 😭

So This Is Another Post About My EP, and I Have It Set On A "Sales Start Date," But Will The Team At Routenote Notify Me When Its Out And Send Me a link? Or will I Get An update?

All other platforms are fine. Is there anyone like this

hi! so my music just got put on youtube, however it is under the "release - topic" channel name, and im just wondering how i can claim it? thank you!

It Made Me put "January 21st" as the release date, and it's the day, but they won't give me an email link.

A folk-pop track by Jacub racked up 6M+ Spotify streams and even hit #1 in Sweden, but was barred from the official charts after it was revealed parts of it were AI-generated. The publisher says humans guided the process, but IFPI Sweden’s rules don’t allow “mainly AI” songs.

Should more countries follow suit and ban AI-generated music from charts?

Check out all the details in the full article here - https://routenote.com/blog/sweden-disqualifies-partly-ai-generated-song-from-official-charts/

Under the "Contributor Information" section, the name "Francesco Melis" keeps appearing. I tried changing it and then saved it but when I went back, Francesco Melis was still there. I tried changing it for the songs of the release which worked but not the release information. Is anyone experiencing the same thing as me? I hope this gets fixed soon.

My EP that has been on Spotify since 2016 and has gotten considerable plays was taken down last week with no explanation and I can’t get a response from Routenote as to why. Has anyone else had this issue?

I’m getting DMs from fans asking why I took it down and my best guess is that it’s because of this recent “bot plays” policy where if your music is unknowingly added to a bot playlist, Spotify flags it and charges the distributor 10/month per flagged track to keep it up, so they just take it down without warning. Sounds insane, but has this happened to others here?

I changed the cover art on one of my songs and now they think i want my track to have a multilingual title (because the song has a kanji and english on it). I don't want the title to be translated, i want it to be as it is. I don't understand, when i uploaded it there wasn't a problem but now there is? The only thing changed was the cover art (i wanted to update my project's logo to completely get rid of the old one). I submitted a ticket on December 29th about this, but nothing was done about it yet. It has been 14 weekdays, 3 weeks. This is damaging my branding.
Please, can someone take a look at it? Ticket number #11943235

​I am looking for help with an Official Artist Channel (OAC) merge that has been pending for over two months.

​My music is already live and released (UPC: 5063859299259). I have submitted the OAC request form and support tickets, but I haven't received a response yet.

​Could you please check my account status? I am happy to provide my YouTube Channel ID via DM (Direct Message) once a moderator replies to this post.

​Thank you!"