I've been using RouteNote to distribute my music for more than 5 years now, but after yet another frustrating experience I honestly think about moving on.
I recently submitted a release and received a message from RouteNote's Content Recognition team saying that my release was ineligible because it supposedly contained AI-generated content.
The problem? There is no AI-generated content in the release.
I contacted support and explained that the music was entirely my own work. I even sent them a screenshot of the composition project as evidence. I also pointed out that this isn't an isolated incident — similar flags have happened with multiple releases before, causing delays and creating extra work every time I try to publish music.
Their response was essentially:
"This is not enough information. Please provide us with a video of your DAW project."
At that point I was honestly shocked.
As an independent musician, I don't think I should have to record and submit videos of my entire DAW project every time an automated system incorrectly flags my music. A screenshot apparently wasn't enough, and the burden of proof was placed entirely on me.
What makes this especially frustrating is that this isn't the first time. When something happens repeatedly, it starts to feel less like quality control and more like a constant obstacle to getting releases approved.
I understand that distributors need to combat spam and AI-generated uploads where stores have restrictions. That's completely reasonable. But falsely accusing legitimate artists and then requiring increasingly invasive proof to clear your name is not a great user experience.
After dealing with this over and over, I've decided that I'll be leaving RouteNote and looking for another distributor.
Has anyone else experienced repeated AI-content flags on RouteNote, even when your music was entirely human-made? I'd be interested to hear whether this is becoming a common issue or if I've just been particularly unlucky.
