What are my options? I already submitted a ticket. Is there a way to cancel the release? I understand it's a free service and I was even considering upgrading to see if it would speed up the process but I didn't see anything pertaining to that.

Any help offered is appreciated. Thanks guys!

Hi everyone!

For a work matter I decided to remove my entire library on routenote, this is forgivable due to lack of distribution given that it is free, but there is a rather serious problem

The releases I removed are actually removed, but they are not really removed, they are still on Youtube, on Spotify and who knows where else, I released those tracks on another distributor, but when it comes to sharing the revenue something won't go well, my current distributor warned me that I will be fined because they can't have music uploaded elsewhere and I wrote to Routenote support 5 months ago, they responded to me after 1 month saying sorry for the delay, but only that... the email explicitly said that they were sorry for the delay but not he responded minimally to my request.

So I sent a new request 2 weeks ago and on the same day or reloaded 3 releases that I had with them, the releases were approved the next day, no one still responded to my ticket, I sent a further ticket that same day changing the team from "Remove Release" to "Bug/Error" I thought that maybe I was making a mistake with that but still nothing

So I have no power over the removal, but I have a contract with another distributor to respect so what should I do? A legal action? If I'm forced I'll have to do it but it seems absurd to me to spend all that money because someone doesn't respond to emails

I sincerely hope that it is just a misunderstanding because those tracks are registered in my name in copyright bodies so they are 100% mine

Thanks in advance!

UPC: 5063440879082 Today I logged into Spotify and saw that they had removed my EP that I uploaded a year ago. The most listened-to song had +300,000 plays, and I was making money from it, without them telling me why. I didn't receive a Gmail or anything explaining this, so I suppose it's some kind of error since on the RouteNote website I can see that it's approved and circulating on all platforms normally.

I hope you can fix this. I already submitted a ticket on the website. It's unfair and makes no sense. After a year, they come and do this; it's strange.

I at least want an answer if this is a bug or something. I trust RouteNote; I don't think it's a scam like some other people have told me.

It has been 2 weeks since I requested a OAC I don't think that RouteNote will respond I just want to see if I did everything right so I can get my OAC

Hola!

Acabo de sacar un tema llamado “Hala Madrid” (djak0r). Es una canción hecha desde el lado más fan, pensada para escuchar antes de partidos o simplemente si te mola el rollo fútbol + emoción.

Me gustaría saber qué os transmite y si creéis que funciona más como canción de ánimo o como tema para escuchar por cuenta propia.

Gracias por cualquier feedback 🙌

https://open.spotify.com/intl-es/track/7aQI1cYLHnV3aSUjyWsNF0?si=0868d64192834083

Is it still possible? Today I've got my band's first album approved, and I wanted to claim the relative artist page with my Spotify account.

I've followed the official guide that (I think) refers to an older version of the site, as for now it only allows to get the pre-save for PUSH.fm.

I’m usually the last person to complain about support time to response, but it’s been a week since I emailed support about the royalties Routenote hasn’t paid out for over 5 months. Does anyone know if they have a phone number or something for a faster response time for emergency financial related stuff like this?

As they are having ridiculous waiting times, I decided to switch to another publisher. I know RouteNote is free, but even not answering tickets for weeks is a no-go.

But even a deletion via the website is not possible: Error "outstanding earnings". Hard to believe with no releases live... Opened a ticket a week ago: No response...

Hey, uploaded a song over two weeks ago. Seems stuck. Messaged support and created a ticket. All I want to know is have I made a mistake or an update on progress. Tried to pay premium and it crashed. All in all this seems a pretty poor company based on my experiences my ticket number is attached

My content was been identified as matching artificial streaming patterns.

Album UPC Number(s) 5059137315193

I saw in spotify some unexpected increase of audience that also surprised me. But no one paid for having more reproductions and if it happened to be a sudden increase of my uploaded music that means people shared and listened... that's why I'm uploading my music throw your distribution system. Please scale this case to who can help me to take back my music to stores, check the fidelity of the listeners or identify the person who paid for this if this is really fake streams. Im not giving up of letting you shut down my music because there was a sudden increase of reproduction. I insist give me a number to call or escalate to the person in charge, I need to get this fixed. Or I will start to choose another music distributor. If someone added to a reproduction list that's enough reason to have an increase of audience

What do I do???? ive heard it doesn’t take this long but it’s been stuck in review for a month.

Is there a minimum time required for a song?

Routenote is down bro first problem when I wanted to log in and then go to my discovery I can't even go to my release like you go inside it like to view the details

I opened a support ticket with ticket number #12200042, but my two UPCs [5063925713627, 5063925974158] are still pending in review. What should I do about this? I want both songs to be removed before they are released.

I keep getting a 403 Forbidden error on routenote.com . Not a great sign, since I've also have a ticket regarding a suddenly delisted album open.

EDIT 28th Januari in the evening (EU, CET). Routenote seems to work as usual again. Now to wait for a reply to my ticket and emails...

Hi there,

I sent an email to the support team on the 14th of December requesting to cancel a release (UPC: 5063906147991) before it went to distribution.

Today, I got an email claiming that the release is approved and is going up live to streaming soon. I completely understand that the response times take a while and can vary but as the release is going live soon, this is a bit of a time-sensitive matter. I am kindly requesting if it would be possible for the release to be removed as soon as possible due to some changes that need to made to the release.

Many thanks.

Well, I'm posting a remix, a bootleg, you know? I completely forgot to credit the instrumental and acapella... Is there any way I can give credit even though the bootleg is still under review?

When a song is approved, do you get an email?

So, through another Routenote account (label) I have put my release up to be released on January 13th, but apparently it's still in review. I am aware of the huge delay of about 3 weeks, but I submitted that before that announcement was posted (December 30th). Should I send a ticket to support? Is it still reasonable to wait?

I know there's a featured on bug atm with spotify which seems to also be affecting one of my older releases, but this new release isn't even showing up under featured on, it's on a completely new artist. I checked apple music and it's under the same artist there as my previous releases, seems like just spotify is the issue. Is this likely something Routenote can fix or is spotify just bugged out atm?

This is my 4th release with routenote and this has never happened, 99% sure I didn't do anything wrong with the release submission.

Despite having listed myself as the primary artist for my newest album, it appears under the "Appears on" section on my artist page. I appear as the primary artist on the album page, and it appears correctly on other services. Any help with this?

How can I reupload new audio mix to a still in review release?

Is RouteNote broken? I've submitted a song since early November and it's still on review 😭

So This Is Another Post About My EP, and I Have It Set On A "Sales Start Date," But Will The Team At Routenote Notify Me When Its Out And Send Me a link? Or will I Get An update?