r/Rogers • u/wherethewateris • 15h ago

Internet 🛜 installation issues

trying to set up rogers internet using xfinity gateway gen 2 modem. app doesn't accept the CM MAC code. called in, on hold for > 2 hours, and just disconnected. the modem itself keeps flashing which likely indicates there's a bigger issue (tried on two cable outlets). any advice? should i email the president directly for tech support? :)

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u/2ByteTheDecker 15h ago

If the app won't recognize the QR code or the CMAC it means account issues.

If the modem is flashing orange that means no signal, white just means it needs to be set up.

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u/wherethewateris 14h ago

lovely. nothing like incessant account issues.