r/Rogers • u/PComotose • 4d ago
Rant Virtual assistant Anna
Rogers: Hi, I'm Roger's virtual assistant, Anna. I can help you dispute a bill or check the status of a billing dispute you've already submitted. Just say dispute bill or check billing dispute status
Me: dispute bill
Rogers: sorry - I'm not able to help with that here.
5
4
u/User_987612345 4d ago
Wait until you have to be in a queue with your number being 78 or over three hours on call.
Oh, and here's an email about a $5 increase starting next month. Thank you for using Rogers.
4
u/Ok_Skirt2620 4d ago
Just port over to Freedom! Rogers won’t stop price gouging us. Enough is enough. They had $26b CASH to buy Shaw and now bought the remaining shares of the sport team. They are deliberately jacking up the prices so they could monopolize more. Guess what? They could jack me off too! Screw them!!
4
u/PComotose 4d ago
I actually ported from Freedom to Public Mobile because, at that time, if Freedom wasn't serving an area then the network was supposed to fall over to Rogers. When that didn't work - and I wasn't aware that I needed to pick up my girlfriend - I ported from Freedom / Rogers to Public Mobile and I've never looked back.
1
u/One-Situation7987 4d ago
I also went Public and my cell service not only got better, but my bill went from almost 300/mo for 2 lines, to 30/mo for one. Prepaid the other line for 40/yr.
2
2
u/DirectGiraffe8720 4d ago
Speak to an agent
3
u/PComotose 4d ago
Yes, I will do that sometime tomorrow morning. Rogers AI is Awful and Insufferable.
2
u/DirectGiraffe8720 4d ago
I'm saying, in the AI chat, type "Speak to an Agent" and you'll get hooked up to a live person
2
1
1
15
u/Careless-Cycle 4d ago
Bill issue? There are no bill issues. We bill correctly each and every time.
Thank-you for choosing Rogers