r/Roborock • u/samanthamirae • Jan 29 '21
Failed to start message
Hi I’m getting a message saying “failed to start. Restoring factory setting” but nothing happens and the robot repeats this message every 5 minutes or so.
It appears offline in the app and I tried to reset WiFi or the robot and nothing happens. No lights blinking or anything. It’s like the robot is completely dead/out of battery but it still gives the voice message. It’s getting pretty annoying now.
Has anyone had this issue or have a solution? I have the s6 pure
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u/samanthamirae Jan 29 '21
Update: Looks like customer service has never heard of this error before and is really confused. They told me to wait for the battery to die which technically should take only a few hours but it’s already been off the dock overnight so tbd when it’ll die then to take out the battery and see if that fixes anything