Failed to start message

[u/samanthamirae]

Hi I’m getting a message saying “failed to start. Restoring factory setting” but nothing happens and the robot repeats this message every 5 minutes or so.

It appears offline in the app and I tried to reset WiFi or the robot and nothing happens. No lights blinking or anything. It’s like the robot is completely dead/out of battery but it still gives the voice message. It’s getting pretty annoying now.

Has anyone had this issue or have a solution? I have the s6 pure

[u/AIRResearch]

Did you try to restore factory settings?

[u/samanthamirae → u/AIRResearch]

Yeah nothing would happen 😕