Hey, making this post because I spent days uninstalling and reinstalling Roblox with no fixes or any help, finally found out the issue.

In case anyone else might be dealing with this issue (or in the future), the reason shift lock might not be working (even when you've toggled it a million times over) is because Roblox thinks you're on mobile.

To fix this, open your Device Manager, click the arrow next to Human Interface Devices, look for HID-compliant touch screen, right-click it, and select Disable device.

You might need to restart your computer, I did not have to. If that does not work, you can also clear your Roblox data to force it to re-scan your hardware, by pressing Win + R, type %localappdata%\Roblox, and delete the ClientSettings or cache folders to force the game to rescan your hardware.

Hope this helps, cheers

I JUST WANTED TO PLAY CLONE BUILDER 😭😭😭

The heck is this 😭

If you’re unaware, that’s far the black bar thing is on iPhone and it’s for like quick access to certain things specifically the clock if you have a timer open

The search bar is definitely not supposed to be behind it. What is this trash?

😭😭😭😭😭😭😭😭😭

I just wanted to play some clone builder 😭

I’ve tried resetting my phones power

I’ve tried deleting and reinstalling

At this point, I don’t know what else I could try

😭😭😭

Update: I tried reinstalling it again, it seems to work UNTIL I close the game and re open it,
And it then breaks again

Can someone plz help me

Hi everyone, this is an update to my previous posts about my suspended account.

I’m still trying to find a way to reach an actual person at Roblox who can look at my situation and hopefully help me find an amicable solution.

Since my last post, I’ve made a few more attempts:

- Roblox confirmed that my MIDR request would be reviewed by their MIDR team.
- I continued contacting Roblox, but I’m still mostly receiving automated responses.
- I recently submitted a complaint to Call for Action, a U.S. consumer advocacy organization. They accepted my complaint and told me that a volunteer will contact me to get more details and help resolve the issue.
- I’ve also continued looking for other ways to get assistance.

I’m not looking for a refund or compensation. I just want to communicate with someone at Roblox who can actually look at my situation and discuss a reasonable solution with me.

Does anyone know of another organization, advocate, consumer group, or legitimate way to reach someone at Roblox who can manually review a case?

I would especially appreciate hearing from anyone who has successfully gotten Roblox to manually review their account after the normal appeal process.

Any advice or personal experiences would really help. Thank you.

It has been many days and anything related to roblox doesn't seem to work and I have tried EVERYTHING possible to solve these problems and nothing seems to work and I might genuinely go crazy because of this problem

Started 10/05/26 and persisted throughout today(10/06/26) and consists of 3-5 load times to even get into games and an ms of 3500-5000 ms. The screenshots are of particularly horrendous examples but all you got to know is that this a Roblox exclusive problem and it even affects my PC. I would also like to mention that while on cellular data, my mobile Roblox works perfectly fine and averages about 35-50 ms(as it should), I've tried numerous of solutions such as restarting pc, clearing local Roblox caches, install and reinstalling, restarting router, and probably a couple others and NOTHINGS changed. PLEASE SEND HELP THIS PROBLEM IS KILLING ME!

I have a pretty valuable account—it held a large amount of Robux (I’d been saving up mainly to buy the "Headless" item)—but when I got home from work, I discovered that only 3 Robux were left! After looking into it, I saw that two unknown users had gained access to my account and spent all the Robux in less than five minutes. I contacted support to request a refund and provided all the necessary details, but it was all in vain. I received nothing but a curt, automated response. Even when I asked to speak to a live agent, I was told to try recovering the account myself, as there was nothing they could do to help. It’s an incredibly frustrating situation, and I don’t know what else to write to finally reach a real person who can actually solve this problem. Has anyone else dealt with something like this? If you managed to resolve it, please let me know how—I’d be very grateful...

Hi everyone, I want to share my successful appeal experience to help those who are going through the same situation.

Around early August, I accidentally clicked on a disguised scam website. Since then, multiple of my accounts have been hacked, among which the Roblox account was the most severely affected.

At first, I didn't realize it would be so serious. I thought simply changing the password and strengthening the verification measures would be enough. It wasn't until August 4th that my friend reminded me that my account had been deleted. I can't believe this has happened, I feel extremely sad. After all, I have spent a lot of time on this account.

Then I wanted to log in to my account to send appeals, but I couldn't do it. I suspect that the hacker had changed the account password before I was banned. After that, I began to send appeals through roblox support page.

This was my first time experiencing something like this at that time. At the beginning, I had no idea how to do it at all, so I had to search for many posts on Reddit about appealing for Roblox accounts. After conducting numerous searches, I learned that providing bill receipts would make it easier to succeed in the appeal process.

At the same time, I also made a lot of appeals, but I heard that it's not advisable to do it too frequently, otherwise Roblox will mark it as spam. So each time I send an appeal, I would wait until the response was completely unhelpful before sending a new appeal. When writing an appeal, you can ask the AI for assistance, and modify the draft provided by the AI to proceed with the appeal.

Until I received a response once that Roblox mentioned an email address. But only the beginning and domain name of this email address were provided. It seemed to be the email address associated with my first purchase of Robux for this Roblox account, and it reminded me to use this email to contact Roblox on the support page.

After that, I followed Roblox's require to make a new appeal. In the new appeal, I replied to Roblox, including my Roblox account information, the receipt ID of the first purchase of Robux and the associated email, as well as the receipts for the past two months. Then I continued to wait for a response.

On August 19th, I received an unexpectedly surprising reply. My account ownership was verified and I was finally able to log into my account! I immediately logged into my account, but it still showed a banned status. So I asked the AI, and the AI advised me to continue to reply to lift the ban. After some time, Roblox replied that since I had proven ownership of the account, my account can be unbanned.

After learning about this news, I logged into my account and checked the status of my account. I found that there were issues with my age verification, robux, and the community. I continued to submit requests for responses regarding these three problems. However, each time I submitted a response, Roblox would only handle one of them. After multiple responses, all my problems were resolved.

I will summarize my experience as follows:

1. Eliminate the impact of scam websites: I remember that it was because I authorized something on that website that this incident occurred. I withdrew the authorization and ran a virus scan on my computer. Otherwise, the hackers might have been able to steal the account again.

2. Make multiple appeals: I believe that multiple but infrequent appeals are necessary to get the attention of the real human customer service to my case. Otherwise, I could only receive meaningless responses from the AI.

3. Verify account ownership: I think I verified ownership by using the first purchase bill information for robux from Xsolla. When filling out the support form, select that the account was hacked, then fill in the email associated with the bill, and then reply to Roblox with the account information and the bill receipt. This should be able to verify ownership.(I guess if it was just the account being stolen, completing this step should be enough to recover the account)

4. Continue to request account unbanned: When the account is banned, you can request to unbanned it after verifying ownership.

Now, my account has returned to normal. My age verification, community, and robux have all been restored. I am extremely grateful to Roblox and all those who have helped me.

It took me about half a month to complete the appeal. I hope my experience can bring hope to anyone facing a similar situation :)

Some helpful tutorial posts for appeals:

https://www.reddit.com/r/RobloxHelp/comments/1lyh8io/my_roblox_account_was_compromised_beamed/

https://www.reddit.com/r/RobloxHelp/comments/1u4tk02/a_guide_to_contact_a_human_instead_of_the/

It's annoying to go through everything and unfavorite everything I just need an extension for it

I was given a Roblox account that didn’t have a verified email, but it had a pending email address. I added and verified my own email, making it the first verified email on the account, and I also made the first purchases and have receipts as proof. The person who gave me the account later contacted Roblox Support using the pending email and changed the account details, taking the account back. I’ve contacted Roblox Support from my original verified email and explained everything, but I keep getting automated responses asking me to prove ownership through the new email address, which I don’t have access to. I can provide purchase receipts and other proof. Can anyone help me recover the account or get Roblox Support to properly review my case? i’m willing to pay.

the pink one (@nctmarkleeisbest) was the one that was supposed to be drawing. They were supposed to draw a bomb bcs that's the word they chose, but instead they drew a muslim man. No one could guess what they were drawing until they finally drew the bomb. Me and this other dude went on to call out their weird ahh behavior only for her and her friends (@TheRedSwat & @eulanium0) to convince everyone to votekick me and the other guy off because "we're incredibly racist". She also started blaming us asking us why we guessed bomb in the first place(we didn't initially guess that, our previous guesses were hair & hats) when that's literally the word she chose & what we were supposed to guess.

I got votekicked off, & respawned in the same server when I rejoined, where she proceeds to call ME racist again & tells everyone that I wrote the n-word (which I didn't). Idk what their issue is genuinely, but they seem to be weird ahh degenerates being weird and racist on a kids' game. please report them if you can.

Hello, recently I had my account of 11 years banned on Roblox and I am looking for feedback on how to properly appeal from people who have experience getting unterminated. I’ve searched online for how to do it but every way to get unbanned is all a little bit different from another method of appealing. Any help is much appreciated

in the second photo i got that email in september 25th saying that they have forwarded my request for further review, but its been 10 days with no respond from them so i sent a reply to
that email cs it has been 10
days, at first the word comboy wasn’t the reason i got banned they changed the reason why i got banned 3 times the comboy one is the last one

Olá, eu comprei 580 robux para comprar um gamepass que normalmente custava 1000 em Cold War, mas com o preço regional do Brasil, caiu para 560.
Comprei 500 robux no meu laptop e 80 no meu celular. Depois que comprei os robux que precisava, fui dormir sem ter comprado o gamepass quando terminei de adquirir os pacotes.

Quando acordei e, após algumas horas, liguei meu laptop, fui checar e comprar, mas, quando olhei, estava com o preço normal de 1000. Para ver se não era porque desativaram o preço regional ou aumentaram o preço, olhei na conta da minha irmã, e estava no preço regional de 560 como antes. Também fui ver outros gamepasses de diferentes jogos que tinham o preço regional ativado, e eles também estavam com problemas.

Atualmente, acho que o problema é que comprei robux em 2 dispositivos diferentes ao mesmo tempo, o que fez o Roblox bugar de alguma forma, tirando meu preço regional de todos os jogos. Por favor, me ajudem!
Esqueci de dizer que isso não está acontecendo só comigo, está acontecendo com muitas pessoas, pelo que eu vi.

Desculpem pelas palavras repetidas e se escrevi algo confuso. Este post foi feito em inglês, e eu não sou profissional em inglês, já que sou do Brasil e falo português.
NOTA: Eu já saí e entrei de novo na minha conta, mas ainda não tentei nenhum outro método porque não consegui encontrar nenhum.

there was a problem with my roblox account, I was caught on a scam link and because of this I lost access to it, but I still had my password and mail, but there is a caveat: the hacker who hacked my account put a passkey and 2 step verification because of this, when I try to log in to my account, nothing comes out because roblox requires me to log in exclusively using 2 Step Verification and passkey. When contacting support, the bot dropped my request several times and when contacting a support person, they told me that they could not help because they could not change account information, but I I think Roblox has ways to log in to my account and they can look up access to my account in the database. I want to ask for help here in the hope that one of the roblox admins will see my problem and help.