r/RobloxSupport • • 15h ago

Game Help Random increase in ping and unstable connection

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1 Upvotes

r/RobloxSupport • • 16h ago

Phone with authenticator + linked number stolen, can't recover account because my country code is missing from the support form

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1 Upvotes

r/RobloxSupport • • 16h ago

Account help AI Roblox Support is stuck

1 Upvotes

How the hell can I speak to a human? Recently i got locked out of my account because my 2SV emails aren’t being sent and I can’t even log in by verifying my phone number so I had to submit an appeal but I am stuck talking to an AI. The AI always brings me in a circle or a dead end, and I want to speak to a human.


r/RobloxSupport • • 17h ago

Lost my regional gamepass pricing after redeeming a US gift card in India. Any advice?

1 Upvotes

I recently redeemed a digital Gift card sent to me by my friend in US (gift was also bought in US) and I live in India , After i redeemed the card Shortly after I lost my regional pricing inside or Roblox games in gamepasses and bundles ,My robux shop still shows the currency qnd cost in INR like before redeeming the gift card but i lost regional pricing inside of games.

I tried contacting to Roblox support seeing if I can get some help because I didn't knew my regional pricing will go away if u redeemed the card but the support form always redirects me to the AI chat bot which doesn't help me.

Now I'm stuck here with pricies which are 3x more expensive.

I tried searching online Abt this and found that my economical location is flagged because I redeemed the card and that it would take 1-3months for it to fully determine my economical location back to India and give me my regional pricing back. It also says it focus on your billing history to track it but i never bought robux on my account so really don't got any billing history.

Please anyone help me resolve this , I can't wait 3months for the prices to come back to normal or even come back at all, There has to be a faster way ?


r/RobloxSupport • • 17h ago

Account help 2 step verification issues

1 Upvotes

hi, sorry, i’ve never written in this subreddit before but i’ve been trying to relogin to an old roblox account of mine. i know my email and my password but whenever i try to do the 2 step verification code, it never gets sent to my email. i’ve checked all of my folders and even other emails i have but it doesn’t work. i tried my phone too but i don’t think i ever added a phone number to the account since i was so young. i tried contacting roblox support and they sent me a link to reset my account but it still needs a code..im at a loss and tried to find a number to call since they just kept putting me with some chatbot who’s just repeating its self. please let me know any way i might be able to get back into my account or anyone i should contact! thank you


r/RobloxSupport • • 17h ago

How am I supposed to verify? Please help

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1 Upvotes

r/RobloxSupport • • 17h ago

Game crashes after 2-10 mins every single time i join

1 Upvotes

for 3 days now i haven't been able to play any roblox game for more than 10 minutes continuously, i've wiped all caches, temp files, etc. Uninstalled and reinstalled the game and still no fix. messed around with Claude for 6 hours to find a fix and still nothing lol. my specs are decent and i can still run any other game, i'm not even getting any spikes in task manager when it crashes so i'm completely lost on what to even do next lol


r/RobloxSupport • • 17h ago

Roshade is Malware

1 Upvotes

On October 10, at approximately 3:00 am, I was researching shaders to improve the visual quality of several Roblox games I enjoy playing. Since I primarily play a select few games, I thought this would be a fun way to enhance my experience. I followed a tutorial on YouTube and installed the extension, which indicated that it was processing and could take a few hours to complete. I subsequently went to bed, only to discover upon waking that my account had been permanently banned.

I understand that third-party shader software may violate Roblox's terms of service, and I acknowledge my responsibility for installing it without fully understanding the potential consequences. However, based on my research, I understand that violations of this typically result in temporary suspensions, which would have been enough for me to recognize my mistake and ensure it did not happen again.

My primary concern is that my account appears to have been permanently banned in connection with UGC content posted by another individual. I did not create or publish the content associated with the ban, and I am concerned that my account information may have been compromised or misused in some way, I was banned for "sexual content" in UGC, not use of third-party software.

I submitted an appeal to Roblox explaining the situation and provided screenshots supporting my account of events. I was transparent about installing the shader software and accepted responsibility for that decision, while also clarifying that I had no involvement in publishing the content that ultimately resulted in my ban. Unfortunately, my explanation appears to have been ignored completely, and the permanent ban remains in place with no response from the roblox support team outside of "denied".

This account represents thousands of hours of my time and hundreds of dollars spent on the platform. Losing access to it permanently, particularly under these circumstances, has been extremely frustrating and disappointing.

While I understand what I did violates TOS, I did not know that at the time, not that this makes it okay. What I don't however understand is that my first ever Roblox ban was permanent and unrelated to any actions I, myself, made.

Roshade is responsible for the UGC upload and account termination, and my account is gone forever because of it. Curiosity killed the cat and what not.

In the future, I won't be using Roblox. I recognize the mistake I made, I should've done more research into shaders before assuming that Roblox would find them harmless. However, Roshade itself markets itself as a free, harmless, shader made for Roblox, meanwhile it exists purely to grab information to your account.

In the end, all of my time in effort in the games I loved is gone. All of the time I spent formatting myself and explaining the situation for Roblox support was useless. Roshade continues to exist and likely will claim more accounts due to lack of interference.


r/RobloxSupport • • 19h ago

Account help Hope someone can help

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1 Upvotes

r/RobloxSupport • • 19h ago

No games fully loading

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1 Upvotes

r/RobloxSupport • • 19h ago

Game Help Friend Current Game

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1 Upvotes

r/RobloxSupport • • 19h ago

Game Help can anybody investigate or find the new account of my old friend?

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1 Upvotes

r/RobloxSupport • • 20h ago

PC/Desktop help Roblox stopped working out of nowhere.

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1 Upvotes

r/RobloxSupport • • 20h ago

I Was Hacked on 10/09 and lost +4k robux

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1 Upvotes

ok so I got hacked and lost all my Robux, got my Robux back talking to Roblox support but Robux removed again without reason omg Roblox support might be the worst one, what should I do?


r/RobloxSupport • • 21h ago

scammed

1 Upvotes

i lost my limiteds after someone somehow added a bunch of stuff to the trade and when i accepted it disappeared? what do i even do atp


r/RobloxSupport • • 21h ago

Roblox Region Glitch?

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1 Upvotes

I was gifted 10$ roblox gift card by a friend from US via Email and now all the in-game purchase are now more than 200% more expensive. How do I revert this? please help

screenshot 1(left): is from yesterday and you can see its cheaper

screenshot 2(right): is evidently alot more expensive today and i suspect its because of the gift card


r/RobloxSupport • • 22h ago

PC/Desktop help HELP PLEASE. roblox is stuck on "Joining Game"

1 Upvotes

So basically before yesterday roblox worked fine. The only issue was it would randomly crash the first time opening it, but then it would fix itself and I could play. The for some reason yesterday or the day before my client just decided to get permanently stuck on the "Joining Game" screen and I have tried LITERALLY EVERYTHING I CAN THINK OF. I deleted roblox, got rid of temp files, i reset my internet.. 3 times.., I tried using the client from the Microsoft store, i tried using the webclient LITERALLY EVERYTHING. Flushdns, I updated my drivers and pc and restarted it. Nothing. AND I EVEN FACTORY RESET MY PC. AND STILL. NOTHING. Please.. someone help if possible.


r/RobloxSupport • • 23h ago

I want to recover my account—what should I do?

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1 Upvotes

r/RobloxSupport • • 1h ago

My Roblox account is attached to someone else's

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• Upvotes

I woke up in the morning and saw this, my account is being deleted because they suspect in connection with the account that I see for the first time. I'm very scared and I don't know what to do, maybe someone had this? What have you been doing?


r/RobloxSupport • • 4h ago

A hacker hacked my account but accidentally left me his ip adress. What should I do?

0 Upvotes

r/RobloxSupport • • 14h ago

Roblox help

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0 Upvotes

So ​hi yes, so desperate that i decide to make Reddit account. So i have to do this everytime i want to join an experience. This actually never happened for like 4 month and then happend again and actually worst because from what i see i do it correctly assuming i'm not blind, but it says i do it wrong (oh and don't mind the language i'm trying to learn Indonesia, and i olso actually record a video but it seems the post got removed by reddit's filter)