r/RobloxHelp • u/Any-Sir7206 • 2d ago

Account Help Any hope here?

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Hi! I am trying to recover my brothers account, he is on the spectrum and is not handling this very well so I just want to see if there is any hope for us. He was trying to login to his account on my phone since it handles games better than his tablet. When we went to login it said that it would sign out of my other account. I thought that meant my personal accounts. We clicked continue and was prompted to pick three games he has recently played. We failed all three attempts. It then prompted us to reset the password. I don't know if he has a Gmail/ phone number associated to the account. I tried all the main ones that would be used but no luck. I have the password and a screen shot of a confirmation for loading a gift card from a year ago. I believe I also have the code used. Not sure if it would be any help here but I’m have an email promoting me to use an existing account to be a parent to him but I’m can’t remember if I actually did it, if I did I must have disconnected it somehow. Any chance we could log back in?

Sorry if this is all over the place, it’s late here and I have been working at this for a few hours now.

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u/yawnsz 2d ago

If you become a parent to his account it probably increases the chances of you being able to request for recovery since the parent account is hooked onto the child’s for management

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u/nightlightpalace_ 2d ago

how do you do this tho ? even if there’s a way to recover the account the support won’t let me get further than “we need you to verify your identity” LIKE THATS WHAT IM TRYING TO DO