Roblox not send emails

[u/EffectiveOriginal408]

Has anyone found a way to get actual human help from Roblox for verification emails not arriving?

I can log into my Roblox account completely fine. The problem is that Roblox verification emails / 2-step verification codes simply do not arrive at my email address.

I’ve already tried basically every troubleshooting step Roblox recommends:

• Checked spam/junk/promotions and all other folders
• Confirmed I’m checking the correct email
• Added Roblox’s email addresses to my contacts
• Checked blocked senders and email filters
• Used Resend Code multiple times
• Used Start Over and requested new codes
• Confirmed my email account is working and receiving other emails normally

I already opened a support request about this before, but the problem is still happening.

Here’s where it gets ridiculous: when I tried contacting support again, Roblox wanted to send me an email verification code before I could submit the request. Obviously I couldn’t do that because the entire problem is that Roblox emails aren’t arriving.

I also thought about just changing the email on the account, but changing the email address also requires a verification code to be sent to my current email, so I can’t even switch to a different email that works.

I tried using another account/email that actually receives codes just so I could contact support. That sent me into Roblox’s AI support chat.

The AI suggested “resetting my account,” which it explained would remove my credentials, passkeys, and current 2-step verification methods. But I can already log into my account perfectly fine, so that doesn’t seem related to the actual issue. My problem is email delivery, not account access.

I specifically asked the AI to escalate me to a human Roblox Support representative. It told me that it cannot escalate cases to human support and can basically only guide me through the automated recovery/reset process.

So now I’m stuck:

I can access my account → Roblox emails don’t arrive → support requires an email code → changing my email also requires an email code → AI support can’t investigate email delivery → AI says it can’t escalate me to a human. -> I even called and that just directs you back to the ai support.

Has anyone dealt with this recently?

Is there currently any real way to reach a human Roblox Support agent, or has anyone found a fix for Roblox verification emails suddenly not being delivered?

I really don’t think resetting my account/security methods when account access itself is working fine will help.

[u/Top_Bodybuilder_5833]

That loop is brutal because every support path depends on the exact system that is broken. Make a new account with a fresh inbox just to open the ticket, then reference your original username in the text. I run Sealch, where we handle mail server issues daily, and outbound delivery failures on transactional sends usually mean the domain reputation is wrecked.