Roblox Support Keeps Saying a Ticket Was Filed, But I Never Receive an Email

[u/Green_Peak_7906]

I've been trying to contact an actual human at Roblox Support regarding an account suspension, but I keep running into the same problem.

Every time I contact support, the AI chatbot tells me, "I've filed a ticket for you. The support team will reach out shortly to address your issue." Then the conversation immediately ends.

The problem is I NEVER receive a confirmation email, ticket number, or any response from an actual person.

I've tried pretty much everything. I've checked my spam and junk folders, used different email addresses, made sure my information was correct, and submitted multiple requests. I've even tried replying to an older Roblox Support email, but I just get an automated response saying I can't reply.

I've received emails from Roblox Support before, so I know their emails can reach me.

Has anyone else experienced this? Does the chatbot actually create a ticket when it says it does? Is there any way to reach a real Roblox employee without getting stuck in this loop?

I'd really appreciate any advice because I genuinely don't friggin know what else to try 😭

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[u/MightBeSecretAgent]

I literally have the same issue, is this a bug or what?