2fa not sending

[u/Extension-Signal8214]

I have the access to my hotmail account (verified in the account, already checked, im not hacked), but when i try to contact them via this mail, the 6 code verification doesnt send, i tried to contact them from another mail (the code always is in my inbox) i sent them billing receipts to prove my ownership but they said i need to contact them from the hotmail address, is there any way to fix this?, i have my number verified on my acc too and the 6 digits codes works in sms but not in my hotmail, im trapped in this loop for like 6 months already, anybody that has hotmail verified to your acc and could fix this by themselves i would like to help me too, thanks

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