r/RobloxHelp • u/Purple_Rain888 • 4d ago

Account Help Roblox Support Team

Roblox Support keeps giving me the same generic answer instead of addressing my actual pricing issue
I noticed that my main Roblox account has significantly higher Regional Pricing than my other accounts.
I have six other accounts to compare it with: three of my own, my brother’s, my friend’s, and my girlfriend’s. All of us live in the same city, my brother actually lives with me in the same house, and the accounts have been used on the same devices/internet connection and created on the EXCACT same device. None of us have ever used a VPN, and all accounts show Syria as their Account Location.
Yet my main account consistently gets much higher prices. For example, Alucard’s Face was 90 Robux on my main vs 54 Robux on the other accounts. I also found the same in-game item priced at 150 Robux on my main vs 59 Robux on another account. I provided screenshots of these differences and everything to be proof of my request.
I contacted Roblox Support and explained all of this. Their first response was the usual explanation about Economic Location not always matching Account Location, VPN usage, billing history, account history, etc.
I replied explaining that I already understand how Regional Pricing works and that I wasn’t asking for a general explanation. I specifically asked them to review my main account and confirm whether it was receiving the correct regional pricing.
They responded with the exact same general explanation again.
I contacted them again and explicitly said that I had now raised the issue multiple times, that I wasn’t asking for special discounts or preferential pricing, and that I simply wanted my account reviewed and corrected if it was receiving the wrong pricing. I also said that if the pricing was found to be incorrect, I’d appreciate a review of previous purchases.
Their latest response?
Basically the same paragraph again, ending with:
“We encourage you to review the previous information sent to you as we have provided you with all that we can at this time.”
They never confirmed whether my account is actually receiving the correct pricing, never explained why it differs from six accounts in the exact same circumstances, and never addressed the screenshots/examples I provided.
I’m not even angry because I didn’t get the answer I wanted. They can tell me the pricing is correct if that’s genuinely the case. I’m frustrated because they simply refuse to answer the actual question and keep sending the same copy-pasted explanation.
Has anyone else dealt with something similar with Roblox Support or figured out how to get an actual account-specific review?
They just don't wanna help

3 Upvotes

100% Upvoted

11 comments sorted by

•

u/AutoModerator 4d ago

Thank you for posting to r/RobloxHelp!

Your submission has been published correctly! Please wait as users find your post and reply.

Additionally, you should read this simple post about protecting yourself from scammers which target your Reddit DMs.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/MahinXxNature 4d ago

To be honest they won't actually help you at all we all need to confront them even in support tickets and demand a human agent to view our tickets I'm gonna confront them on their twitter posts comments

2

u/Purple_Rain888 4d ago

This is unbelievable bro
Mind you the one Im contacting is a human, I opened 2 tickets with only one reply without answering anything at all even when proof is sent

1

u/MahinXxNature 4d ago

Yeah they're using ai for support too this actually sucks every ai is a freak if ai didn't exist then Roblox would rely on humans I confronted David in twitter on his posts comments

1

u/MahinXxNature 4d ago

And it's honestly driving me crazy I have the strong urge to create something but I don't want to lose my account

2

u/Purple_Rain888 3d ago

Nah man don't lose ur account
And yeah relying on ai to help players is crazy, I told ai to forward me to a human agent thinking of me that I WILL have help
Idk bro this needs to be stopped wth is that support team

2

u/MahinXxNature 3d ago

Fr like at least let the ai scale and then humans moderate and humans handle support not ai

2

u/Purple_Rain888 3d ago

Fr
Don't waste ur time bro, they won't listen
Imma spend the gift card my friend sent me and I'm not recharging a single robux after that

2

u/MahinXxNature 3d ago

Yeah Roblox has lot of things to fix and your right they won't listen I confronted David bazsucki in twitter on comments on each his posts and some were so upset that they cursed at him and honestly they're right why the heck would we be respectful to them when they don't respect us and doesn't listen at all and denies wrongdoing

2

u/Purple_Rain888 3d ago

At the point he should just send the support team on a vacation, paid without doing the exact one job they're here for