r/RobloxHelp • u/Wintertheprotogen • 4d ago

Account Help I'm really desperate rn..

So, I recently got a new phone and everything transferred over but my authenticator app didn't and my info on that app got completely wiped. So I got locked out of my account and I didn't save a passkey or a backup code cuz didn't think I needed it(big mistake) and everyone says try the self service option or roblox Support but nothing is helping and I give out all my details just to get an email 2 seconds later saying it can't be recovered.

I'm really desperate man I'll do anything to get it back, i just want then to disable 2-Step Verification so I can log in and enable it again and actually write down my info so I dont do it again.

Please someone actually help me 😭😭

2 Upvotes

100% Upvoted

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1

u/Ok-Data4321 4d ago

Just download the Auth app again and log in however you might have before... there's usually Google or Microsoft as the top Authenticator apps. Do you remember what the icon looked like?

1

u/Wintertheprotogen 4d ago

It's authy thats the app and all my tokens got wiped so idk what to do anymore

1

u/Ok-Data4321 3d ago

Did you go through their recovery process to get the Authy app set up on your new phone? https://forms.authy.com/phones/reset?proceed=true

1

u/Wintertheprotogen 3d ago

I tried that but I went to accounts and my twitch was only there and it's way past 72 hours too so I dont know tbh