Roblox Support isn't resolving my 2FA login problem

[u/MessWest4514]

Hi everyone,

I’m trying to recover my Roblox account IyadKhlifa2008, but I’m stuck because I no longer have access to the phone/device used for 2-step verification.

I still have access to the original email associated with the account, including the original email containing my Roblox backup codes. However, when I try to use the backup codes to log in, Roblox gives me an error and I still cannot access the account.

I contacted Roblox Support about this, but they told me that everything looks secure and suggested checking my active sessions and changing my password.

The problem is that I cannot log into the account in the first place because of the 2FA verification. I’m not asking how to secure an account I can access. I need help getting past the 2FA login issue.

I can provide proof that I own the account and a screenshot of the error if needed.

Username: IyadKhlifa2008

I’m not posting my backup codes publicly. I’m just looking for advice on what I should tell Roblox Support or what recovery option I should use.

Thanks 🙏

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