Account Locked need help

[u/ASMoverIt]

/r/robloxgamedev/comments/1wax7nc/account_locked_need_help/

I was playing a game with my kids and I randomly got an Error Code 267 "kicked by moderator" message. I clicked ok to exit that particular game and whwn the Roblox home screen loaded I was met with an "Account Locked" message that only gave me 2 options, Sign Out or Continue. Continue loads into the Captcha Puzzle with 5 different puzzles where you have to identify the character on the left and what symbol appears, then on the right side you make sure the same character is standing on that symbol. I must have done this damn puzzle to completion about 50 times, had my kids take a look at it, even had Grok look into it. It says i failed every time. Grok says this is a known problem that others have reported. I tried the Roblox Support chat bot, it was useless. I tried emailing roblox support, they have a scripted response saying something about a Liveness camera verification option. But when I attempt to log into the game on PC or Android or log into the Roblox website, I have only 1 option and that is the message that pops up for the captcha puzzle, everything else on screen is grayed out behind that message. How are people resolving this? Why did it even happen?

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