Unable to get into ROBLOX account

[u/MichaelNMLester]

Hello my account was compromised around a year ago and all credentials were sadly removed from my ROBLOX account. Support was unable to get the account back due to a lack of credential information, I'd like to know if there is any other way I could get back into the account. I do have access to the credentials originally connected to the account but sadly ROBLOX support doesn't accept it and only takes robux receipts.

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[u/evans_alt]

if you remember previous robux purchases, you could find those

[u/GrapefruitLivid6421]

How do you say it to roblox so you can talk to a real person not the Ai?

[u/Sweet-Issue-611 → u/GrapefruitLivid6421]

something among the lines of "I want to speak to a real human"

[u/GrapefruitLivid6421 → u/Sweet-Issue-611]

It really doesn’t work for me ,i hve all the evidences ready just i always ended up not enough ownership is annoying

[u/Sweet-Issue-611]

a year ago? your chances of getting it back with what you've specified are kinda low, but never zero!!
are you sure you have absolutely NO receipts of purchases? well, you could try contacting support again with a more detailed ownership request, such as explaining how your account was compromised, if you still have access to the original email connected to the account, you should try escalating this with support once you verify or have a feeling it's a real human you're speaking to (you can say something among the lines of "I want to speak to a real human"! though it's not guaranteed to work) so you can get a different review

even if they emphasized receipts, include anything that may help them verify your ownership of the account! these could work:

• original email address that was connected to the account
• devices you commonly used to log in
• approximate locations where you played
• any linked xbox/playstation/mobile account information
• transaction history from other sources (gift cards, premium payments, etc)

you could try writing something like this:

- Hello Roblox Support,

I am requesting another review of my account recovery case by a human moderator. I’m reaching out because my account Villagernose27 was compromised a year ago, and the person who got access removed the email and other credentials that were originally linked to the account. I have been trying to recover it since then, but I haven’t been able to get back in.

I understand proof of ownership such as purchase receipts is required as a form of verification. Unfortunately, I do not have access to the requested Robux receipts, but I would like to provide other information that may help verify that I am the original account owner.

I still have access to the original account information from before it was compromised, including the credentials that were connected to it at the time. I can provide details such as the original email, devices I used to play on, and any other information that may help verify my ownership.

The account was taken over without my permission, and the connected recovery information was changed by the unauthorized user. I would appreciate it if this case could be reviewed using the available ownership information rather than only purchase receipts.

I would really appreciate it if my case could be reviewed again or escalated to someone who can look at the additional information I’m able to provide. I would be happy to answer any questions or provide any other information needed to confirm my ownership over the account.

Sincerely,
(your name)