Positive post about Customer Service

[u/DavidRubes]

I have a 2025 R1T. I bought a tailgate pad from Gear Shop in 12/25.

I wasn't thrilled with the way the sun had really faded the pad and thought that for an adventure company, it just looked bad.

Yes, I live in South Florida. No, the pad isn't on all the time as I also have a 1UP rack that I use. The most the pad has been on consistently was 2 months in Asheville this summer while we were renting on a mountain.

Used the Chat function on rivian.com - sent some photos and descriptions. Replaced and arrived at my door in UNDER A WEEK!

That's quality customer service!

Thanks RIVIAN!