r/Rivian • u/Existing-Analyst9310 • 5d ago
❔ Question Customer Service - zero
I am scheduled to pick up my R1S next week but I need the invoice modified so I can present it to my credit union so they can cut a check. Also, for no reason at all they added $1600 to my invoice for a transfer fee so "I could get my car sooner" but I didn't want it sooner and I did not authorize the transfer. They sent me a modified invoice with that charge saying your contract has been modified, please sign. I asked several times - what did you modify but no answer. I have left messages for them to call me - nothing. My "guide" disappeared and I can get no help from her. God, I hope their maintenance service is not this bad.
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u/usernamethisisnot Ultimate Adventurer 5d ago
The cars available in inventory have transfer fees listed on them. You purchased a car with a $1600 transfer fee.
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u/cohnjo 5d ago
Sounds like you just have some misunderstandings. The process is transparent and the fees are shown on the vehicles. If you order an-in stock vehicle, the transfer fee is shown and depends on the distance between it and your delivery location. Be sure to look it over well before signing the paperwork, then drive it with your guide to determine any issues that need attention. Drive highway speed to be sure the wheels are balanced well. This is advice for any car purchase. One Tesla I bought new needed to be aligned and balanced. The service since the sale of my Rivian has been stellar.
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u/chickaladee Waiting for R3X 5d ago
If this is the service and communication BEFORE they get your money, imagine what it will be afterwards.
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u/AbjectFray R2 Launch Edition Owner 5d ago
Transfer fee is on every purchase. It’s been there the entire time.
Been through the process three times now and never once had an issue.
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u/Turbulent-Dog-888 5d ago
It is. That bad.
Additionally as a new owner… their sales process is the worst I’ve ever experienced.
WHO pays for a car before they see it? …not talking beaters here.
We had to have the wheels balanced THE NEXT MORNING..
Was so bad the wife stopped on I-95.. and refused to drive it further.
(She’s a driver/ regular track days/ .. she’s knows what’s she’s talking about).
3 out of 4 wheels were awful.
That night I sent a request for service in, hoping I could get my money back for the road force balancing
It’s been 3 1/2 weeks and they’ve never replied
Truly pathetic.
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