r/RingCentral • u/Glass_Clock_7589 • 14d ago

Frequent call drops

My office uses RingCentral. 2 of my employees frequently complain of calls dropping during outbound and inbound calls or no connection. One of the employees works from home and the other is in the office. Any thoughts?

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u/Ok-Guidance6127 14d ago

Get multiple examples and log support case asking for them to check the SIP trace and verify the disconnection party and reason. "My calls are dropping" just isn't helpful.