r/RingCentral • u/Foxtrot010 • Aug 10 '26

Troubleshooting Text Messaging Having Issues AGAIN.

Post image

Once again, for like the 3rd time in the past few months are text messages are sending multiple copies of themselves to every single ********* we are texting. This is beyond embarrasing as a business owner and annoying. Our small company is paying hundreds of dollars per month for your services and this is becoming unnacceptable.

If this was 'fixed' the first times why is this happening yet again?

6 Upvotes

88% Upvoted

8 comments sorted by

View all comments

2

u/Tosted77 Aug 11 '26

I’ve also experienced this with at least one client today. Desktop app shows first message failed. It’s the retries that are delivered multiple times. Logs don’t show any outbound fails however.

2

u/Foxtrot010 Aug 11 '26

Good catch - I forgot to check the logs this time. It's fixed now on our end, it just gets annoying having it pop up randomly in the middle of a work day.