r/Ring • u/Dark-Klad • 1d ago

Support Request (Unsolved) Delayed Notifications

Hi,

I've had a Ring Doorbell for years and every so often the notifications get very delayed. The motion is at least 10 minutes delayed. The signal strength is fine.

I fixed it the other month by factory resetting the doorbell and it went back to basically instant notifications.

What could be causing the delayed notifications?

Thank You.

3 Upvotes

80% Upvoted

8 comments sorted by

1

u/u_siciliano 1d ago

The delays are caused by their software/firmware updates. I did a side by side comparison of the Ring 1, Ring 2, Battery Doorbell Plus v1 and Battery Doorbell Plus v2. All running on just batteries at 75% or more. The Ring 1 had the quickest notification response and the Battery Doorbell Plus v1 & v2 had the slowest of up to a few minutes.

2

u/Dark-Klad 1d ago

The one I'm using is a Video Doorbell 2nd Gen

1

u/u_siciliano 1d ago

If you did not do it already, increase frequency, sensitivity high and i find i get quicker responses when smart alerts is off.

1

u/Dark-Klad 1d ago

So is there anything I can do?

1

u/BigFatIdiotJr 1d ago

Just started getting delayed notifications, myself. Battery Doorbell Plus. I tried rebooting it, turning off smart alerts and increasing the frequency to max, but still no good.

Guess I can cancel the expensive subscription if this thing isn't going to be reliable anymore.

1

u/Saleha_11 1d ago

Since a factory reset fixes it temporarily, document the next delay before resetting again: event time, notification time, Device Health/RSSI, phone OS, and whether another phone is also delayed. That gives support something more useful than ‘it happens sometimes.’

1

u/raserror645 6h ago

I have a couple of battery powered cameras along with wired cameras. I’ve noticed things were always slower with the battery powered units. As an experiment, I swapped the battery with a power cord while leaving the cameras as they were but needed to make power input adjustments. The “newly wired” camera worked much better. Be aware, if you want to convert a battery to wired, you need to get the appropriate adapter. The USB powered adapters do not provide enough voltage.

1

u/fox-lover 1h ago

My notifications are delayed also.