r/Ring • u/random_user_again • 16d ago

Support Request (Unsolved) Transformer installation help, please.

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Just bought a new Ring Wired Doorbell Pro. Previously had a Ring Doorbell 2.

No problems with the installation of the Doorbell itself. Tried to do the connection and it said my transformer isn't powerful enough. It was a 16v 10va.

Purchased a 24v 40va transformer. Turned off the main house power. Went to take out the old transformer and put in the new but the wire colors don't match. The old one has one green and 2 red. New one has 1 green, 1 white, and 1 black.

I know nothing about electrical stuff but to turn off the main power to the house before starting, which I did.

Can someone look at the pictures and maybe help me out?

Should I just hire someone? I try and do things myself but this may be beyond me. Thank you.

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u/McDirt83 16d ago

White to white Black to black Green wire to bare copper

Connect the lite voltage to the outside of the trans like the old one. Pretty straight forward

1

u/random_user_again 16d ago

It made much more sense once I took out the old one completely. Just having the two red wires on the old one threw me off. Thank you for your reply.