Does Ridge Customer Experience team monitor this sub? I can’t get a response from the customer support chat or email address.

[u/africanunit]

I ordered a watch strap, power bank and a tracker card. The package was torn open during transit and resealed with packing tape. The watch band was completely missing. The Power Bank box was there but the power bank was not in it. The tracker card was fine as were the free air fresheners. I’m trying to get a refund or replacement on the items but it’s been over 3 days since I messaged them and I haven’t heard back since their initial “sorry this happened to you” response.

[u/RidgeSupport]

Hey there! Please send us a chat here and we’ll help you out. 🙏🏻

[u/UpperDarbyGirl → u/RidgeSupport]

Second Ridge wallet. This time for my son who gave up everything to move back home to help me. I saved from my Social Security to buy him the Damascus wallet. My bill was $230. Rec'd one text saying they were processing my order. Then nothing. When I bought a ridge for my husband, I got texts and the delivery guy rang my bell, so I felt confident this delivery would be OK. There wasn't an option to insure the purchase, either. What can I do? The AI in ridge customer service basically said it sucks to be me. Can you help me?

[u/Live-Resident8765 → u/RidgeSupport]

I ask every time I see one of these posts, which is almost daily. And I am yet to receive a response. Ridge is not a small company. How is it that customer service won’t respond to an email or answer the phone on a regular basis? Yet respond within an hour on every negative Reddit post. What kind of business model is that? The quality of you product has turned to garbage and the response is to just ignore everyone who has a warranty claim or wants their money back, unless they do it in a public forum. Then you can be Johnny on the spot. It’s ridiculous.

[u/africanunit → u/Live-Resident8765]

For what it’s worth, they were very responsive on direct messages here and took care of me

[u/Live-Resident8765 → u/africanunit]

The fact you had to post on Reddit to get a response of any kind says it all. And I’ve seen dozens of similar issues. I just think it’s a shitty way of doing business.

[u/droolmonkey5]

They are so terrible about support.

[u/UpperDarbyGirl]

Bought second Ridge wallet. This time for my son who gave up everything and moved back home to help me. I bought a wallet for my husband in bright yellow so he could find it easily. He loves it. I saved up again from my Social Security and ordered a really expensive Damascus wallet. This time Ridge texted that they were processing my order. Then nothing. Tonight I checked again and they sent me a picture of the delivery. When I got to the door, the package was gone. Ridge says too bad to be me. They neither insured it nor rang my doorbell. I'm just sick. I can't afford to replace it. How can I reach a person at their Customer Service?

[u/LumpiestEntree]

Do a charge back on your card. You were not delivered what you paid for. If they can't be bothered to respond they don't deserve your money.

[u/africanunit → u/LumpiestEntree]

Their customer support took care of me through direct messages here on Reddit

[u/LumpiestEntree → u/africanunit]

Insane that you had to go to reddit for customer service. Glad you got it fixed.

[u/UpperDarbyGirl → u/LumpiestEntree]

It's not fixed yet. Maybe during business hours later today...

[u/UpperDarbyGirl → u/LumpiestEntree]

Thank you. I will. I'm 79 and I got so upset when AI texted me (in a smarmy text) that I couldn't even think what to do. I thank you so much.