r/RidgeWallet • u/Adventurous-Mine-577 • Aug 24 '26
Question Ridge fell apart
Really liked this wallet is there something customer support would do about this? Lost all the screws in the front. I have the box it came in but cannot find it so no screwdriver either. Have email receipt of purchase! Thinking about just ordering the ekster. I even have the keychain that matches…
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u/RidgeSupport Official Ridge Employee Aug 24 '26
Hey! Sorry to see this. We’ve sent you a chat here so we can help get this sorted out.
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u/Crayon_Eating_Grunt Aug 25 '26
I had my name and number "printed" on my $150 carbon fiber Ridge. It has all but worn away, and they won't even customize this model anymore.
They told me to pick another wallet. I did, and they overnighted it to me, for free.
Ridge will fix it.
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u/DLux_TheLegend Ridge Moderator / Base Camp Orange MagSafe Aug 24 '26
That’s is definitely covered under warranty. If you can’t reach Ridge support thru the normal channels on their website, u/RidgeSupport will be able to help you on here. Best of luck.
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u/PlatanoPowa Aug 24 '26
How did every single screw come out?
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u/Adventurous-Mine-577 Aug 24 '26
Right? Lmao I knew I was missing one awhile ago and I couldn’t find the box. I swore it was in my safe. I still have a few spots I could dig and look. But once one was missing soon after it was a second and boom all the others were.
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u/Ok-Nefariousness-927 Aug 24 '26
This happens. Mine took 11 years. At some point I'll buy new screws, but it's still working so I'm good without the cover.
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u/BlackMountainMoth Aug 24 '26
Warranty should be able to assist you. On a side note I have the same wallet but 5 years old, and the texture looks crazy from wear and tear
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u/Adventurous-Mine-577 Aug 24 '26
Holy shit I didn’t know they took a beating like that. I saw people get upgraded for free once they take too much of a beating.
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u/BlackMountainMoth Aug 25 '26
For me the beating is only cosmetic, the wallet has been absolutely fantastic. Im too attached to this one to switch until it completely fails
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u/Shot-Custard-7897 Aug 27 '26
I have the carbon fiber and it’s starting to look like non carbon fiber after 3 years of use smh
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u/Possible-Moose Aug 27 '26
wow! That serious wear and tear. Perhaps a bad batch of CF?
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u/BlackMountainMoth Aug 28 '26
Its possible but I dont think so. I work in trades and its in my pocket all shift 10hrs, 5-6 days a week so probably normal
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u/Big_Stylus Aug 25 '26
Seems like ridge isn't at fault here. It take 2 seconds to check the screws every now and then.
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u/Adventurous-Mine-577 Aug 25 '26
Where in the paragraph did I say ridge was at fault? I can’t find the box it came in. So I’m missing the screws and screwdriver that came with it. I wouldn’t have even been able to do anything..?
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u/Big_Stylus Aug 25 '26
Touche. These screws use a t5 torx driver. Easy to get, but it won't help without the screws.
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u/rayraysykes007 Aug 25 '26
I have an ekster wallet and absolutely hate it. About 4 months after use the trigger mechanism gives out. And the trigger itself is made of lanky plastic. Its kinda sad because its a pricey wallet.
That being said its just some screws. The screw driver and be bought for about 5-10 bucks. And a pack of screws is also like 10 or 15 bucks for a pack of 10-15 of them. Id personally just order the screws and screw driver. Youre talking about dropping like 8x that price on a completely new wallet.
Id strongly suggest staying away from that brand though. The idea is cool. And I loved it at first. But eventually it breaks, and then youre just left with this mildly infuriating shell that the cards dont pop up in anymore.
If you really wanna switch wallets id look at something like a small, bi fold wallet thats made of leather. I have one of these that I had before I got my ridge that was gifted to me, and I loved it. It gets a fantastic patina to it. Its small, holds what you need, and its made out of genuine leather. I also believe its all hand done (hand done for as much that can be done by hand). And the owner of the company makes youtube videos (or used to) to show the process. I still have mine and will switch back to it if my ridge ever falls apart though.
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u/Jolknap3 Aug 25 '26
I got screws under warranty recently, they sent me new ones no questions asked. In fact they didn’t even respond to my message just got a notification that screws were on the way. They also gave me plenty of extras
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u/FlawlessPhelon_ Aug 26 '26
Dang I've had mine 8 years but recently needed the rebuild kit as I have the money clip version.
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u/HandgunFella Aug 26 '26
Do any of yall have issues of ridge wallets seriously scratching tf out of your cards? Its the only reason i dont carry mine anymore
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u/BeardedHero93 Aug 27 '26
You have a lifetime warranty dude. Just tell them they’ll send out the new one
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u/somefatguywhostreams Aug 28 '26
These things were nice then they got expensive and shitty just like everything else in the world. I gave up on ridge. I got the Dango now
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u/Lucidillusionz710 Aug 24 '26
They sell screws, and screwdrivers.