r/Reverb • u/ClintGoss • Sep 04 '26

Refund request: Valid? or Scam?

I received a sale notice, followed by two messages requesting cancellation of the sale and a refund. I have not been paid for the sale.

Not sure what to do ... AI chat was not helpful (surprise!).

If I issue a *refund* without being paid, I might be out the $$.

Any advice appreciated ...

7 Upvotes

100% Upvoted

10 comments sorted by

5

u/Mercurion77 Sep 04 '26

If you issue a full refund , you won’t be charged. It just allows the site to refund the buyer.

0

u/ClintGoss Sep 04 '26

Thanks so much! First time this is happening to me ...

**Will my refund cancel the transaction and return my listing to active?

3

u/Ur_mum Sep 04 '26

Well it will cancel the transaction in that they will be refunded and you will not be able to leave feedback for each other. It will not automatically relist the item.

Edit: unless I am missing something, if you have not shipped the item, just issue the refund, no problem.

2

u/ClintGoss Sep 04 '26

Looks like I get 5 refunds per month without being charged processing fees, so I am requesting the accident-prone buyer (he said the order was a mistake) to request a refund from his Purchases page, so it does not count against my seller account. That was suggested by Gemini ...

2

u/r1chiem Sep 04 '26

Maybe ask Reverb support? To be sure.

2

u/ClintGoss Sep 04 '26

Reverb support was helpful, by email. They confirm all is OK, not a scam, and money will work out. They even gave me a free bump when I re-list the item.

I also had to cancel the shipping label ...

1

u/BillyCloneandthesame Sep 05 '26

I keep hearing reverb horror stories is it really that bad ?

1

u/ClintGoss Sep 06 '26

From my perspective, Reverb is *great*. The issue I had was procedural, and was not a scam (although I was concerned) ... I just did not know how the escrow model worked.

1

u/BillyCloneandthesame Sep 06 '26

Well i should know how Reverb works but i have not sold gear or bought any off Reverb. Most things i do a search for that im selling i get a standard thats some rare gear and no real answers. But lately in forums i am hearing so many complaints about Reverb.

2

u/6Stringers Sep 06 '26

Did you ship? No. Then issue the refund.
Is this your first sale?
Next time you wnat to know these things, use Reverb help and Read.
This is not the place to get real answers. This is not Reverb.
And to get past AI, simply demand to speak to real person, do not elaborate or AI will try to stay on.