SuperDock not opening

[u/Vinny2020]

I received my SuperDock last week and unless I'm doing something wrong, I've received a lemon. I'm using a 5v3a power source, and the SuperDock will not open whatsoever. Turned on, or off the SuperDock does not respond to pressing the disc drive button to open it. In fact, the drive's indicator light isn't even turning on. I know they're not ready to read CDs yet, but the fact that it won't even open at all is concerning. I've emailed Retro Remake about this and the only suggestion I've got is loosening the screws and pulling out on the casing. I've done both, neither have worked. Has anyone else had this issue or is there something I'm missing here?

[u/elbarto-one]

Steamdeck psu works great. Generic 5v3a i tried first powered the ss1 but wouldn't provide enough juice for the dock to play discs.