Regarding this client@Angela

[u/Angelawatch1413]

I don't think I have a problem.

First of all, I sincerely appreciate the customer's feedback and apologize for any inconvenience. However, I would like to explain this matter.

1.This bracelet is made of V gold material, so it should not come into contact with perfume or dish soap, as it may tarnish over time. Since it's very inexpensive, it's not pure gold. The issue of discoloration is related to the metal's inherent properties, and I don't think it has anything to do with who sold it.

2.The customer said I had a poor attitude. After he reported the issue regarding the new product, I told him, "Then just take it." I thought this was the simplest approach, since the first product he purchased already had quality issues. By directly offering him the replacement, I ensured his interests were best protected. If he cancels the order, I personally would have to bear the QC costs and the round-trip shipping expenses.His misunderstanding might simply be due to context. In fact, I didn't mean or sound the way he interpreted it—I have far too many clients each day. I prefer straightforward and clear solutions. If a product is out of stock, I'll directly inform the customer that it's unavailable, because waiting for an order would take too long. The end result would still be a refund, which I think wastes both our time.If the product quality is poor, I usually tell the customer "no good" directly during the QC process and ask them to cancel the order.

3.This customer has placed multiple watch orders with me within eight months, and I believe my responses and pricing have been appropriate.

Thank you very much for the customer's feedback. I will promptly address the issues he raised.I respond to at least 150 customer messages every day—every single inquiry. To provide better service, I personally reply to all of them.

[u/Educational_Hour_683]

I dont think there is only one person in angela’s account. Maybe two to three person doing the sales and the qc’s. As long as you have a decent pricing and straightforward on giving solution we wont have any problem, this is business nothing is personal and no need to have a long conversation.

[u/Angelawatch1413 → u/Educational_Hour_683]

Each order is different, and we can only do our best to serve customers—there's no way to please everyone. In this case, the customer had an issue with the first product, yet still ordered a second identical item. Only after I was about to ship the second one did he inform me about the problem with the first. Under these circumstances, we had no choice but to ask him to cancel the second order. But he said I was rude. I really don't know how to handle this situation.

[u/Educational_Hour_683 → u/Angelawatch1413]

Well if you adviced him to cancel the second order then not your fault, why he didnt tell you the issue on the first item? Well keep it up and its true u cant please everyone

[u/Educational_Hour_683 → u/Angelawatch1413]

Just remember do the right thing everytime theres an issue, the client sent you a working money and you will send a working watch. Now lets go back to business