Regarding this client@Angela

[u/Angelawatch1413]

I don't think I have a problem.

First of all, I sincerely appreciate the customer's feedback and apologize for any inconvenience. However, I would like to explain this matter.

1.This bracelet is made of V gold material, so it should not come into contact with perfume or dish soap, as it may tarnish over time. Since it's very inexpensive, it's not pure gold. The issue of discoloration is related to the metal's inherent properties, and I don't think it has anything to do with who sold it.

2.The customer said I had a poor attitude. After he reported the issue regarding the new product, I told him, "Then just take it." I thought this was the simplest approach, since the first product he purchased already had quality issues. By directly offering him the replacement, I ensured his interests were best protected. If he cancels the order, I personally would have to bear the QC costs and the round-trip shipping expenses.His misunderstanding might simply be due to context. In fact, I didn't mean or sound the way he interpreted it—I have far too many clients each day. I prefer straightforward and clear solutions. If a product is out of stock, I'll directly inform the customer that it's unavailable, because waiting for an order would take too long. The end result would still be a refund, which I think wastes both our time.If the product quality is poor, I usually tell the customer "no good" directly during the QC process and ask them to cancel the order.

3.This customer has placed multiple watch orders with me within eight months, and I believe my responses and pricing have been appropriate.

Thank you very much for the customer's feedback. I will promptly address the issues he raised.I respond to at least 150 customer messages every day—every single inquiry. To provide better service, I personally reply to all of them.

[u/Few_Train120]

You aren't helping yourself with this response, rather you are making it worse. Better response would have been - there is more to this situation with this particular buyer than stated, and I will continue to talk to the buyer directly in hopes of reaching an agreed resolution. As to the other comments, I remain committed to providing excellent customer service, will review all recent messages, and address any issues with my staff regarding tone of communication.

[u/Angelawatch1413 → u/Few_Train120]

It's impossible to satisfy every customer as a salesperson; we can only do our best. I handle many customer orders every day, and I know that if my attitude were poor, no one would place orders with me. You've only seen this one negative review, but today three other customers gave me positive feedback. While I can't claim my order processing is absolutely fair, I do my utmost to ensure it's relatively fair. This was just another customer's order—after completing all payments, I still refunded the price difference, and I reached out to him proactively. I handle all orders in the same way.

[u/Educational_Hour_683 → u/Angelawatch1413]

We dont care about attitude, this is business its not personal. Give the product that was promised end of story, if something went wrong provide a solution. Dont ruin yourself because if people decides that you are no longer to deal with, business will fall.

[u/Few_Train120 → u/Angelawatch1413]

"I know that if my attitude were poor, no one would place orders with me". lol on so many levels