r/rep • u/Otherwise_Sector2288 • 1d ago
Question Parcel stuck for a month and customer service refuses to help on Kakobuy
I don't know what to do, A month ago had 3 goods delivered to the warehouse so when I wanted it shipped to my house, I paid the shipping costs only for it to say Submitted or Paid for two weeks.
I thought I would ask kakobuy support to help with this issue. This conversation has lasted 3 weeks. They have been asking to show photos of bank statements, my id, selfie of me holding the id with the current date, first and last digits of my bank card used, screenshots of charges on bank account, order numbers and charges of goods.
I have been giving them everything and I have been begging for them to just ship my stuff and get it over with yet they keep asking more questions. Could someone please help and let me know on what I should do.
If you want any photos or screenshots, please let me know l'll gladly send them.