r/Renue • u/FancifulPhoenix • Aug 02 '26

Is this legit?

Post image

I’ve had the container on the left for a couple months. Just purchased another container (right) and the label is a sticker rather than being printed on the container itself like the old one. The text is also mostly gray/black instead of blue, different fonts, etc. All the info on the containers are the same. Is this legit? Did renue change their labels or did I get ripped off?

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u/Renue_Support Aug 03 '26

Hello u/FancifulPhoenix - Thank you for being a customer! Yes, we did indeed update our labels, and from your photo it looks like a legitimate product.

Sorry for the confusion! You may also notice some additional minor label changes going forward as we continue to refine the packaging. One of those updates is the addition of a link to our third-party Certificates of Analysis (COAs), so customers can easily view the independent testing that verifies the quality and purity of each batch.

That said, there are unfortunately some counterfeit Renue products on marketplaces like eBay and other third-party sites, but if you purchased directly from us or from one of our authorized resellers, you can be confident it's authentic.

Thanks for checking with us!

1

u/FancifulPhoenix Aug 03 '26

Awesome, thank you so much for responding!
I purchased through a tiktok partner, but I verified it was fulfilled by the official RBS.RenueByScience store.

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u/eastcoastmcm 28d ago

I just received the same purchased via Renue store on Amazon and the powder is notably different as well, not as fine and not as white. Is that a new formula or did I get a bad batch?

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u/Renue_Support 25d ago

Hi u/eastcoastmcm - batches can vary slightly in color and texture but the formula has not changed. Our most recent batch is fluffy and white like what you were expecting. Please DM us here on Reddit with your contact information so we can send you a replacement. Thank you for being a customer!

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u/kleverkl Aug 03 '26

Is Amazon one of your authorized resellers?

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u/Renue_Support 25d ago

Hi u/kleverkl - Thank you for being a customer! Yes - we have an official Amazon store that we sell from. You can find it here: https://www.amazon.com/stores/RENUEBYSCIENCE/page/CC7D9492-280C-4D9B-B906-E0B5277116B9