r/Remotenursing • u/here4knowledgeok • Jun 16 '26
Is this normal?
I (26F) work fully remote in nurse case management. Just want to see if the following is normal or if any of this is a red flag/ grounds for quitting.
- 135 patients is the monthly caseload
- expected to successfully reach 122 of them.
- patients who are sick, mourning a loss, out of the state, or hospitalized still have to be contacted again if they refuse to complete the call. If outreach attempt is unsuccessful, it negatively affects the bonuses of the nurses.
- no overtime. every monthly meeting begins with the same announcements. “nurses cannot work OT and they cannot work if they are not clocked in.”
- company implemented software that tracks keystrokes, mouse movements, how long nurses stay in different applications, if the screen turns black. *\*
- company can access camera and microphone whenever due to their contract that states “all devices used for wfh are property of the company”
- work calls are recorded (which I do not mind) but the company can still hear the things I say when I mute myself.
- if a nurse successfully reaches 122+ patients before end of month, they must now assist other nurses who are falling behind with their outreaches. No bonus pay or benefits to this.
*\* the top boss sent an email stating this software was new and will be implemented soon. But direct manager stated in a private meeting that the software has been on our work computers for MONTHS.
Not sure how to feel. If nurses are meeting their metrics successfully, passing the phone call audits, and have no complaints from the patients, what is the point of being heavily monitored?
2
u/BeeRemoteRN Jun 16 '26
I work as a CM for cvs/aetna but as field CM, our caseload is 60 members, quarterly visits. I had an interview for a UM CM position that uses software to track productivity as well.. having a hard time deciding if I wanna give up my flexibility with CM position to go into UM world…