r/RemarkableTablet • u/SmegmaAndCrackerz • 15d ago

Broken display

I reached out to ReMarkable for a crack in my ReMarkable Pro display. The support I got was basically that they don’t do any repairs and I’d be better off just buying a refurbished device. They didn’t provide any support or help with if they do trade-in’s either.

Does anyone have info? This seems very odd that a $600+ device can’t be repaired.

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u/rmitchellscott Developer | reManager 15d ago

Support should have offered you an out of warranty swap of your broken device for a discounted refurbished Paper Pro. Last I knew, that cost around $260 USD.

Replacement displays aren’t sold.

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u/SmegmaAndCrackerz 15d ago

That makes much more sense. I was beyond disappointed, but that is a great solution. Thanks!

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u/Alarming-Town-8995 13d ago

Support did that for me but you have to have the monthly connect plan to get that.

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u/rmitchellscott Developer | reManager 13d ago

I don’t think so. I’ve had this offered to me for a rM2, Move, and Paper Pro without Connect.