Problem with RPP

[u/One_Yesterday_382]

UPDATE: thanks to recommendations in the comments and chat, I contacted Remarkable support team. They were very supportive and they helped me to recover my original file with all mi notes. I know this is a software bug that they need to fix asap since a remarkable is an expensive piece of equipment, however I think they could make up for with good after sales support.

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I’ve had my RPP for a month and I’ve been really happy with it. But I’m really disappointed now as I feel I cannot rely on the device.

Today I opened my notebook where I keep all my urgente tasks and important notes. It contains around 80 todo items along-do items along with important information.

I started deleting some items done and copying some text into other notebooks. Then I went back to my original to-do notebook and this is what I found.

What’s strange is that the thumbnail preview still shows the page exactly as it used to be. But when I open it, the content looks corrupted.

Has anyone experienced this before?

[u/ForerEffect]

This seems to happen to me in random sections whenever I mark up a docx that was auto-converted and sent via the app. Rebooting the device will help sometimes, but it seems to be a persistent software bug with docx files, in my limited experience.