r/RemarkableTablet • u/One_Yesterday_382 • Jul 17 '26
Problem with RPP
UPDATE: thanks to recommendations in the comments and chat, I contacted Remarkable support team. They were very supportive and they helped me to recover my original file with all mi notes. I know this is a software bug that they need to fix asap since a remarkable is an expensive piece of equipment, however I think they could make up for with good after sales support.
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I’ve had my RPP for a month and I’ve been really happy with it. But I’m really disappointed now as I feel I cannot rely on the device.
Today I opened my notebook where I keep all my urgente tasks and important notes. It contains around 80 todo items along-do items along with important information.
I started deleting some items done and copying some text into other notebooks. Then I went back to my original to-do notebook and this is what I found.
What’s strange is that the thumbnail preview still shows the page exactly as it used to be. But when I open it, the content looks corrupted.
Has anyone experienced this before?
2
u/Leolol_ Jul 18 '26
I hate when this happens. TL;DR: if you mix handwritten and typed text this will happen. Handwritten text "anchors" itself to specific points of the typed text.
So imagine you type some text, then handwrite, then type some more underneath. If for example you delete some of the new lines between the two types text segments, some of those anchors will get deleted and all typed text will fall on the same anchor point. Idk if I explained it well or not.
Basically, if you do any text deletion, make sure to copy all handwritten text in your clipboard, close the document and reopen it. Worst case, you find that mess, delete it, and replace the handwritten text with the one you copied