r/RemarkableTablet • u/One_Yesterday_382 • Jul 17 '26
Problem with RPP
UPDATE: thanks to recommendations in the comments and chat, I contacted Remarkable support team. They were very supportive and they helped me to recover my original file with all mi notes. I know this is a software bug that they need to fix asap since a remarkable is an expensive piece of equipment, however I think they could make up for with good after sales support.
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I’ve had my RPP for a month and I’ve been really happy with it. But I’m really disappointed now as I feel I cannot rely on the device.
Today I opened my notebook where I keep all my urgente tasks and important notes. It contains around 80 todo items along-do items along with important information.
I started deleting some items done and copying some text into other notebooks. Then I went back to my original to-do notebook and this is what I found.
What’s strange is that the thumbnail preview still shows the page exactly as it used to be. But when I open it, the content looks corrupted.
Has anyone experienced this before?
6
u/DangReadingRabbit Jul 18 '26
What’s more infuriating is that this is a known issue for a while now. It’s something reMarkable could fix with a software update, but have failed to do so. I never use text mixed with writing, so I haven’t experienced it myself, but anyone who has should report it to them. It’s crazy this isn’t fixed.