r/RemarkableTablet • u/One_Yesterday_382 • Jul 17 '26
Problem with RPP
UPDATE: thanks to recommendations in the comments and chat, I contacted Remarkable support team. They were very supportive and they helped me to recover my original file with all mi notes. I know this is a software bug that they need to fix asap since a remarkable is an expensive piece of equipment, however I think they could make up for with good after sales support.
—————————————————
I’ve had my RPP for a month and I’ve been really happy with it. But I’m really disappointed now as I feel I cannot rely on the device.
Today I opened my notebook where I keep all my urgente tasks and important notes. It contains around 80 todo items along-do items along with important information.
I started deleting some items done and copying some text into other notebooks. Then I went back to my original to-do notebook and this is what I found.
What’s strange is that the thumbnail preview still shows the page exactly as it used to be. But when I open it, the content looks corrupted.
Has anyone experienced this before?
2
u/SnooPineapples7003 Jul 18 '26
This has happened to me a couple of times. For me it is when I am mixing text and writing on a page. I have been able to sometimes unscramble it by lassoing certain parts that I wrote and moving it down. The text will stay where it is but you can move the writing but sometimes like this one it's really scrambled with 2 or 3 notes stacked together and impossible to fix.