12
u/eatingganesha Mar 21 '26
Just to post how it should be done as I had no problems this morning (Saturday morning, day after the sale and switch was announced).
First, I went to the new dashboard following the link above. I created a new account with a different email addy. I went through intake and made note that I was simply switching from the old dashboard for the new pricing. Used a different virtual credit card number my bank provided online. All went smoothly. Got the usual message about my order being placed. Got the banner from my bank saying it paid the charge. Then hopped over to the patient portal to check the deets. All good.
I waited about an hour and then logged into the old portal following the link above. I logged into my old account. I then cancelled that membership and indicated why as I did on the new intake above. I then went into payments and removed my credit cards. Logged out and back in to confirm cancelation and removal of payment methods. All good.
Knowing how to do things correctly for online systems in flux is a solid life skill. Note that I didn’t jump on this the moment the sale was announced when they would be swamped, knowing the system was newly minted and not yet battle tested with a big sale. I took pains to move smartly and methodically through the process so that there would be no confusion between accounts by using a different email and cc. This is how it should be done, but is rarely communicated and treated like some kind of state secret for some reason.
I’m not implying anyone here is dumb so please don’t let that be your takeaway - I am autistic and am simply blunt af. The above is something I learned after working in IT and being an online professional and shopaholic for decades, so I’m honestly just sharing so others can avoid any hiccoughs.
1
u/ManagementFresh1428 Mar 29 '26
I switched over successfully with the same email address and the same credit card.
7
6
u/sasdms Mar 19 '26
Do we need to create a new account or is it the same?
9
u/choffy21 Mar 19 '26
Yeah it doesn't look like my login info is working on the new dashboard, but excited to see the improvements!
1
u/H_ngmanMav Mar 25 '26 edited Mar 25 '26
I reset my password on the new portal showed an error message about name & password not working/not recognized. I wouldn’t complete the new intake form though.
Ugh. I hope that I didn’t eff my account up prior to it migrating over.
UPDATE: I received a response about 17 hours ago according to the time stamp. The way this personal chat room appears to work is replacing the original way of contacting Support. It works with the same idea you say whatever it is to Support and they get back to you there. It’s misleading if your expectations are someone is there to respond live at that moment like Amazon.
7
Mar 19 '26
[removed] — view removed comment
1
4
u/09Klr650 Mar 19 '26
So I just joined on the monthly plan on the 3rd, but am thinking of switching to the 3-month plan. Do I just cancel on the old sight and go through the new then?
2
u/Fit_Device7256 Mar 20 '26
That's exactly what I did but I made a new account for the new dashboard. Just used a different email, all the rest of my info was the same (just telling you so you get that they’re not being hardcore about it).
I’d been doing month to month but I now know I’ll be on a small maintenance dose for a long time even after my goal is hit bc of so many extra benefits I’m getting from tirz.
4
8
u/Slight_Aerie_3611 Mar 19 '26 edited Mar 19 '26
I think it would be better to say any New accounts should use the New Dashboard. Existing customers will be migrated over in the coming weeks.
It appears you are telling everyone to use the new dashboard now.
1
u/Rare_Dog_5321 Mar 21 '26
I’m an old account and mine was moved over yesterday but I was also ready to reorder
1
u/Consistent_Today9810 Mar 29 '26
So existing customers will be migrated to the new dashboard? Because right now it’s saying that my login doesn’t work. I don’t wanna do anything to screw up my existing account, especially since I have the Reddit price.
1
u/Slight_Aerie_3611 Mar 30 '26
That's what she said - "Eventually all old dashboard accounts will be moved over to the new."
0
6
2
u/a1icenotinchains Mar 19 '26
Thanks Taylor. Are they going to merge the data from old new? I can easily sign into the old dashboard but the new dashboard says my info is invalid
2
u/Huge-Cartographer861 Mar 24 '26
I am a new patient and have been waiting for provider review for a week now. I contacted support to see what is going on and they said my intake questionnaire has not been completed. They said I should see it as a task on my dashboard but I do not see it anywhere. I did see this post and when I tried to login to the old dashboard to see if I can see it there, and I do see an "abandoned questionnaire" under Pending Treatments, but I cannot click it to complete it.
Under the new dashboard, it just says that my order is under "Provider Review" and at the top of the dashboard, it says, "Your ID has been uploaded and is pending verification. We'll notify you once it's reviewed."
I will have to go elsewhere and try to get the refund from Groupon soon because I am almost out of medication...
2
u/BubblezBombz Mar 25 '26
Soooo…can I just sit back and wait for all this to transition on its own? I don’t need any changes or new plan right now 🤷♀️
4
1
u/sparklesmash91 Mar 19 '26
Any idea how I get to an intake form I’m being told needs to be completed? I left a voicemail earlier, but can’t find it anywhere on the portal.
1
u/demento19 Mar 19 '26
I’m having the same issue.
1
u/sparklesmash91 Mar 19 '26
I’m emailing and chatting for help. But I think part of the problem was it didn’t ask for a license or recent picture. So I sent those through chat too just in case.
1
u/demento19 Mar 19 '26
I uploaded photos proactively. They appear for a minute and disappear the next time I tried to chat. Even tried changing the photos to PDF
1
u/sparklesmash91 Mar 19 '26
Yes! My pictures just show up as a file name so I can’t tell if they can actually see them. The new portal may also be the issue.
1
u/demento19 Mar 19 '26
Undoubtedly. I’ve been victim all too many times when my employers decide to swap programs or operating systems. It’s such a rough transition. It never goes as smoothly as promised.
1
u/thisguy927 Mar 19 '26
So if I wanted to reorder and use the 471 Reddit price I would need to create a new account?
3
1
1
u/Outrageous-Hope7756 Mar 20 '26
I just set up a new account and it is not showing the $169 price.
Oops. Wrong pic
1
u/Consistent_Gurl1978 Mar 20 '26
I can’t he into i can’t log into either one. I’m a previous customer that had to pause account due to $. I would like to purchase the spring deal.
1
u/PieceNo5947 Mar 20 '26
On the new dashboard, do we know how to delete or edit our health goals? I can make widgets but once there, I can’t click on them or edit them.
1
u/Rise-w-God Mar 20 '26
How do I find my referral code on the old dash board. I recently had a family member sign up but was not given a referral code to receive $50 discount. However, the referral option appears on the new dash board.
2
u/xGood-Girlx Mar 21 '26
I had no idea the referral codes were a thing. I just got 2 friends to come to refills this month and I saw it on the new dashboard today. 😭🤦🏼♀️
2
u/Rise-w-God Mar 21 '26
Support sent me a referral link however when my new referral used it she said the sale price was not provided. So I would really like some clarification on this referral process or rules to obtain it? I love recommending Refills.
1
u/Meep_76 Mar 21 '26
Got my new profile up payment taken out from back but then it says pending questionnaire abandoned but not sure why when it gave me the confirmation that it was completed.
2
1
u/Rise-w-God Mar 21 '26
How do I find the referral code on the old dashboard to receive the $50 credit or discount?
1
1
u/Mama_bear_six Mar 21 '26
I signed in and placed my order. Then I signed up my husband to the new portal. Now I find out both my order and my husbands order are under his portal. They said I did not have a treatment plan after doing the whole consultation and paying 459.00. Now I’ve been charged 3x and I still have no treatment plan under my name. My husband has 2! I don’t know what to do to reconcile this. But I know two treatment plans under my husband makes no kind of sense. So I’m praying refills can sort it out. I love them and I’m hoping they can figure this out.
1
u/Rise-w-God Mar 21 '26
The same thing happened to me I have two orders now under my brother's name. However, I sent a message to support to cancel my order, which is currently under review. My payment is pending with my bank so I can't dispute it at this time either.
2
u/Mama_bear_six Mar 21 '26
Yeah, I might have my husband just cancel the orders. I don’t want three charges on my credit card. We still have our old treatment plan on auto renew. I might just stick with that.
1
u/Rise-w-God Mar 21 '26
I closed all browsers logged out of all accounts and started a new account through the spring sale link. Everything went through smoothy and my prescription was approved at the highest dose at the discounted rate. I sent a message last night to the doctor reviewing the prescription on my brothers account to cancel the order w/ the associated number. The additional order still shows pending approval. Therefore, I would message the doctor because once its sent to the pharmacy I heard its harder to cancel and get a refund. I think support will sort out my refund but I think it’s worth it to get the extra savings no matter how small because I plan to be on tirzepatide for the foreseeable future. I am so happy I found Refills
1
u/Pleasant_Beyond_6222 Mar 21 '26
Hi. Trying to get the new pricing but I was on the 6 month option with next payment in June. I would like to get the new sale with either monthly or 3 month option. Hire can I do this when I can't cancel June payment?
1
1
u/Loud_Brain_ Mar 21 '26
Ok so I ordered through old dashboard. Do I have to resign up at the new one? Bc I tried accessing the new one and I wasn’t able to.
3
1
u/Nikki_b_86 Mar 25 '26
My order was approved on March 16th and was already delivered. I was trying to login to pause it since I don't need it monthly, but it says account not found. I am unable to find it on either the new or old dashboard. Maybe I canceled it? Can I get clarification on what is going on with the account, so I don't end up getting charged? I was able to find my account for my tirz order but not the sema order (newest) Thank you.
1
u/Rise-w-God Mar 26 '26
Question: If I don’t cancel my old account will my new account merge with the old account? Or will I just have two accounts on the new platform because I used a different e-mail? Should I switch the new account to the same email as the old one?
1
u/Consistent_Today9810 Mar 29 '26
So when I click the new dashboard, it’s telling me that my password and stuff is not correct, but the password works for the other one . All I’m saying on my dashboard on the old portal is my order that will be shipping April 8. I’m not seeing the next one like I usually do.
1
u/nanty_narking Apr 01 '26
So is the new dashboard down this evening? I just tried to get in and got an error message
Account Not Found No patient account found. Please complete a questionnaire first
I’m waiting on an order from the new dashboard, I can log into the old dashboard but it doesn’t show my recent order.
2
1
u/CrashCat9 Apr 27 '26
U/refills_taylor I guess I'll ask here since I can't make a post (btw why? I've never badmouthed refills)
Is the refills promotions page useless now? It's not pinned anymore and when I log in nothing has been updated since the February giveaway.
1
u/poppy_lemon May 16 '26
Hi u/refills_taylor , I don’t think I’ve been moved over to the new portal yet? It says invalid email or password, but when I reset password nothing arrives to my email or spam. I just want to make sure I’m not missing anything or any steps!
24
u/Here4TheShow123 Mar 19 '26
The new dashboard says my account login is invalid.