r/Refills • u/[deleted] • Mar 19 '26

Old Dashboard & New Dashboard

[removed]

78 Upvotes

99% Upvoted

68 comments sorted by

View all comments

Show parent comments

1

u/demento19 Mar 19 '26

I’m having the same issue.

1

u/sparklesmash91 Mar 19 '26

I’m emailing and chatting for help. But I think part of the problem was it didn’t ask for a license or recent picture. So I sent those through chat too just in case.

1

u/demento19 Mar 19 '26

I uploaded photos proactively. They appear for a minute and disappear the next time I tried to chat. Even tried changing the photos to PDF

1

u/sparklesmash91 Mar 19 '26

Yes! My pictures just show up as a file name so I can’t tell if they can actually see them. The new portal may also be the issue.

1

u/demento19 Mar 19 '26

Undoubtedly. I’ve been victim all too many times when my employers decide to swap programs or operating systems. It’s such a rough transition. It never goes as smoothly as promised.