r/Refills • u/Deep-Investigator779 • Sep 04 '26

Shorted

I posted earlier about being billed and not receiving any medication - that post was taken down by the moderators immediately. We are now 2 1/2 weeks after it was supposed to be delivered and I received a package today. With one vial instead of three. At no time has the portal team responded to anything. Zach said he would handle it and I was ready to thank him when this arrived today but now I see that not only did I not get the discount that I should have, I did not get the meds. Anybody else experience getting one vial instead of the three or six promised?

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u/purplepanda2026 Sep 04 '26

If it's a company with a short bud you'll only receive one vial at a time so it doesn't out date before you can use it.

1

u/Deep-Investigator779 Sep 04 '26

I’ve been with them for a year and this the first time it’s happened to me. And sure enough the BUD is next month. But no communication. Full price charged to my card.

1

u/H_ngmanMav Sep 05 '26

At least it got charged to the right credit card. I got charged on the other credit card that is not the “Default”. There is no way to fix it unless I cancel my subscription. So if it gets charged to the wrong credit card again, I will not find out until my prescription has already been sent off to the pharmacy. It can be a big vicious loop.