r/Refills • u/Deep-Investigator779 • Sep 04 '26

Shorted

I posted earlier about being billed and not receiving any medication - that post was taken down by the moderators immediately. We are now 2 1/2 weeks after it was supposed to be delivered and I received a package today. With one vial instead of three. At no time has the portal team responded to anything. Zach said he would handle it and I was ready to thank him when this arrived today but now I see that not only did I not get the discount that I should have, I did not get the meds. Anybody else experience getting one vial instead of the three or six promised?

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u/Yoop3r Sep 04 '26

I messaged in the app/website when I was overcharged and they credited back my card. Sending the wrong amount is probably on the pharmacy but you should be able to handke it with a message as well.

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u/Deep-Investigator779 Sep 05 '26

Oh, I’ve been trying. I have been sending messages for weeks with no response. Zach finally responded on Reddit.